Customer Service Desk
Resume:
Angela Pryle
** ***** ******** ******* ********** & a quick learner. Also enjoy learning new things. Oakwood, IL 61858
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Advocate
Blue Cross Blue Shield - Danville, IL
June 2022 to September 2023
I received calls from members with questions regarding their insurance coverage. This includes benefits, claim questions, Coordination of Benefits, Accumulation Reports & multiple other inquiries. Lab Processor
Carle Health - Champaign, IL
January 2022 to April 2022
I processed specimens from the Emergency Room & other departments of the hospital & made sure they went to the correct departments for testing. I also processed orders from outside facilities such as clinics, nursing homes, Department of Corrections & mobile labs. Clerical Assistant
Byrider - Champaign, IL
April 2021 to December 2021
I processed payments over the phone & in person. I also balanced my drawer throughout the day & at the end of my shift. I filed & looked up invoices too. I also stamped paid off documents & charge off accounts. I sent out reminder texts and past due texts. I made phone calls as well. Teller
First Financial Corporation - Danville, IL
October 2020 to December 2020
My position was a bank teller. I cashed checks, processed money orders and cashiers checks. I also processed deposits, change orders & balanced my cash drawer. Customer Service Representative
Genpact-Ecolab - Danville, IL
June 2019 to September 2020
I received incoming calls from customers that were having issues with pest/rodents. I also received calls for dish machine issues & ordered chemicals. I processed invoices, ordered parts & processed credit card payments as well.
Contract Work.
Store Care Agent
Walgreen's Accounting - Danville, IL
March 2018 to March 2019
I received incoming calls from Walgreen stores regarding work orders they needed to request. I also checked the status of orders, added to them or changed them. I would also make outbound calls to vendors.
Contract Work.
Service Desk Associate/Money Center
Walmart - Champaign, IL
February 2010 to February 2018
I worked at the service desk & money center. At the service desk I processed customers returns & exchanges. I also would take care of any questions or complaints the customers had. At the money center I cashed checks, processed sent & received money transactions, bill payments & created money orders.
Education
High school diploma in General Studies
Jamaica High School - Sidell, IL
August 1993 to June 1997
Skills
• Money Handling, m (10+ years)
• Help Desk
• Desktop Support
• Helpdesk Support
• Customer Service
• Call Center
• Customer Care
• Customer Support
• Microsoft Windows
• Computer Networking
• Customer service
• Cold calling
• Clerical experience
• Windows
• Cash handling
• Operating systems
• Specimen collection / processing
Certifications and Licenses
Money gram certified, check free certificate February 2010 to present. Able to process money gram services.
Assessments
Work motivation — Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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