Angela Pryle

** ***** ******** ******* ********** & a quick learner. Also enjoy learning new things. Oakwood, IL 61858

ad2j2e@r.postjobfree.com

+1-217-***-****

Authorized to work in the US for any employer

Work Experience

Customer Advocate

Blue Cross Blue Shield - Danville, IL

June 2022 to September 2023

I received calls from members with questions regarding their insurance coverage. This includes benefits, claim questions, Coordination of Benefits, Accumulation Reports & multiple other inquiries. Lab Processor

Carle Health - Champaign, IL

January 2022 to April 2022

I processed specimens from the Emergency Room & other departments of the hospital & made sure they went to the correct departments for testing. I also processed orders from outside facilities such as clinics, nursing homes, Department of Corrections & mobile labs. Clerical Assistant

Byrider - Champaign, IL

April 2021 to December 2021

I processed payments over the phone & in person. I also balanced my drawer throughout the day & at the end of my shift. I filed & looked up invoices too. I also stamped paid off documents & charge off accounts. I sent out reminder texts and past due texts. I made phone calls as well. Teller

First Financial Corporation - Danville, IL

October 2020 to December 2020

My position was a bank teller. I cashed checks, processed money orders and cashiers checks. I also processed deposits, change orders & balanced my cash drawer. Customer Service Representative

Genpact-Ecolab - Danville, IL

June 2019 to September 2020

I received incoming calls from customers that were having issues with pest/rodents. I also received calls for dish machine issues & ordered chemicals. I processed invoices, ordered parts & processed credit card payments as well.

Contract Work.

Store Care Agent

Walgreen's Accounting - Danville, IL

March 2018 to March 2019

I received incoming calls from Walgreen stores regarding work orders they needed to request. I also checked the status of orders, added to them or changed them. I would also make outbound calls to vendors.

Contract Work.

Service Desk Associate/Money Center

Walmart - Champaign, IL

February 2010 to February 2018

I worked at the service desk & money center. At the service desk I processed customers returns & exchanges. I also would take care of any questions or complaints the customers had. At the money center I cashed checks, processed sent & received money transactions, bill payments & created money orders.

Education

High school diploma in General Studies

Jamaica High School - Sidell, IL

August 1993 to June 1997

Skills

• Money Handling, m (10+ years)

• Help Desk

• Desktop Support

• Helpdesk Support

• Customer Service

• Call Center

• Customer Care

• Customer Support

• Microsoft Windows

• Computer Networking

• Customer service

• Cold calling

• Clerical experience

• Windows

• Cash handling

• Operating systems

• Specimen collection / processing

Certifications and Licenses

Money gram certified, check free certificate February 2010 to present. Able to process money gram services.

Assessments

Work motivation — Proficient

August 2020

Level of motivation and discipline applied toward work Full results: Proficient

Customer service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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