Andre Crosland

AC @ Jamaica, NY ***** *2-347-***-**** <4 acrosland ymail.com

PROFESSIONAL To seek and maintain full-time position that offers p or

UMMARY utilizing interpersonal skills, excellent time manag

skills.

SKILLS * Conflict resolutions Eff 7

* Organizational skills Clier

© Customer service

WORK HISTC CREDIT COLLECTIONS REPRESENTATIVE to 12/2023

Consolidated Edison Inc New York, NY

+ Improved customer payment rates by deve implementing

effective collection strategie

Increased efficiency in the collections process through regular monitoring

and analysis of outstanding accounts

Maximized debt recovery by establishing strong re

and utilizing persuasive negotiation tactics.

Maintained accurate records of customer communications, payments, and

account status for optimal reporting and analysis purposes.

Promoted a positive customer experience during the collections process,

leading to increased client retention rates.

Delivered exceptional customer service on collection calls and maintained

lationships with clients

calm and professional demeanor

DRIVER COORDINATOR 01/2023 to 09/2023

Region Care Jamaica, NY

+ Provided exceptional customer service, addressing concems and resolving

issues promptly.

Collaborated effectively with dispatchers, ensuring efficient communication

for route planning and adjustments.

Developed strong relationships with clients, fostering trust through

professionalism and reliability in transportation services provided.

Communicated with dispatchers and other personnel to coordinate

transportation schedules.

Kept detailed mileage and fuel reports to track overall fuel costs.

Minimized liability by consistently following road rules when driving,

DRIVER/CUSTODIAN/MAINTENANCE ASSISTANT 10/2004 to 09/2005

Graham Windham New York, NY

Customer satisfaction by maintaining punctuality and adhering to

Schedules

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