Nii-Lante Lamptey

737-***-**** ad2j16@r.postjobfree.com

Work Experience

Infosys Hartford,CT

Senior Technical Specialist Mar 2021- Nov 2023

•Provided comprehensive technical support to over 500 users.

•Expertly managed and resolved over 1,500 technical support tickets, prioritizing and addressing system issues effectively as level 1&2 help desk.

•Conducted regular system audits and maintenance, ensuring optimal performance and identifying areas for improvement.

•delivered training programs on system usage and best practices, leading to a 25% reduction in user-related incidents.

•Provided ongoing support and guidance to users, ensuring effective and efficient use of systems and software.

Paralegal Specialist Dec 2015- Present

•Maintained strict adherence to legal and military standards and protocols, aligning with the importance of security and compliance in system administration.

•Handled classified information responsibly, underlining a strong understanding of the importance of data security.

•Identified and resolved process inefficiencies in legal operations, demonstrating a keen eye for optimization relevant in system administration.

•Conducted thorough legal research and analysis under high-pressure conditions, demonstrating strong attention to detail and analytical skills.

Tech Support Sep 2020- Mar 2021

•Provided expert technical support and advice to customers, demonstrating strong problem-solving skills and technical knowledge.

•Stayed current with the latest technology trends, products, and solutions, demonstrating a commitment to continuous learning and growth.

•Assisted customers with the setup and troubleshooting of various tech products, gaining hands-on experience with a diverse range of technologies.

•Developed a deep understanding of operating systems, software applications, and network configurations.

•Managed inventory, ensuring the availability of tech products and accessories, which required meticulous organizational skills.

Education

NotreDame HighSchool

HighSchool Diploma June 2015

Skills

Tech: Jira, Confluence, SQL, Windows 10, Windows Server 2012, Python, Hardware, AWS, DataDog, ServiceNow

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