Mehul Thakkar

Austin, TX ad2j10@r.postjobfree.com

CAREER OBJECTIVE

Highly accomplished and motivated Scrum Master with a strong understanding of the software development lifecycle (SDLC), program/project management tools, techniques and agile methodologies and best practices. Effective Servant leader working with high-performing teams to achieve company goals in an extremely competitive environment. I am eager to join a highly collaborative and energetic team and believe my

extensive knowledge and experience would benefit the team.

SKILLS & COMPETENCIS

Teamwork Leadership Servant Leader JIRA Root Cause Analysis Scrum & Agile Methodologies Azure Kanban Multilevel Collaboration Confluence GitHub Datadog Interpersonal Communication

Tactical Planning & Execution Grafana Wavefront RedHat Electric Flow Jenkins Bash Scripting

Miro LucidChart Scrum Metrics JQL Microsoft Excel Nagios ETL

EXPERIENCE

Dell Secureworks, Austin, TX

Scrum Master Mar’ 2017 – Aug’ 2023

Collaborated with cross-functional teams, stakeholders and executive leadership to implement best practices and improve delivery experience for 1000+ clients.

Coached 10+ teams to higher levels of maturity by improving their process and ensuring they adhered to the Scrum framework and work with Agile mindset.

Ensured user stories were 100% ordered, defined and ready to be worked on by the team.

Removed obstacles and managed risks to enable team efficiency and effectiveness.

Facilitated Release planning with cross functional teams so that all the builds release according to the business directives and maintained the release notes for all the releases.

Implemented 30-day release cycles that increased the number of work items release by 30% and reduced bugs by 20%.

Acted as a liaison between IT, product management and sales to understand the customer demand for new features and planned the product roadmaps for Taegis XDR for MacOS, Windows and Linux platforms.

Managed and successfully delivered major projects like AWS migration and Taegis Agent for endpoint detection and response software, which collects telemetry based on Customer requirement.

Conduct daily standups, backlog grooming, Sprint reviews, Sprint planning and bi-weekly retrospectives for 4 teams at one time.

Collected metrics like punt rate, velocity, etc. which would periodically be retrospected with the teams. Made process changes which improved productivity by 33%.

Report defects using JIRA and bring up to the dev team in bug triage or stand up depending on the priority.

Lead the project team in discussion and documentation of lessons learned in the form of the project retrospective.

Facilitated the estimation of efforts required using Planning poker technique along with Scrum team.

Managed to create friendly environment during the scrum practices to help collaboration among the team.

Created dashboards and Kanban boards in JIRA to track the ongoing releases.

Worked on defining the roadmap for Taegis XDR agent and translate this into Epics and further broken into user stories to implement feature like Registration, Host Isolation, Proxy and DNS support etc.

Worked with existing customers to transition 1.5 million endpoints to new Taegis XDR agent for Redcloak agent.

Aided strategic initiative adding Next-Generation Antivirus (NGAV) to Taegis XDR, attracting 30+

customers the following quarter, thus meeting revenue goals.

Managed the early adopter program, gathering all applicable insights and data to drive informed product roadmap updates for Taegis XDR agent.

Collaborated with UX, UI and internal SecOps team to revamp and redesign the endpoint management page, resolving customer feedback from the previous version and improving the performance my 50%.

Partnered with engineering and counter-threat teams to enhance and harden endpoint telemetry.

Dell Secureworks, Austin, TX

Product Ops Sr. Engineer Mar’ 2015 – Mar’ 2017

Supported the deployments and operation for all the components in all the environments (Agile, Pilot and Production).

Built artifacts for every release using ElectricFlow and Jenkins which resulted in improved deployment process and reduced manual effort by 25%.

Writing bash scripts which improved the deployment of software my 25%.

Administered the performance and user issues for Atlassian product (JIRA, Confluence and Stash) and improved the performance of the system by 50%.

Setup Grafana and Wavefront for the collecting the metrics for all the components which helped debug issues 25% more efficiently.

Manage and provision servers in development, QA, staging and production environment.

Audit server infrastructure and make improvements to our architecture Assist Operations Manager in updating team procedures, toolkits and documentations

Support the operation side for all the components owned by my team.

Support all current running deployments in all environments (Agile, Pilot and Production)

Dell Secureworks, Atlanta, GA

System Admin Sr. Advisor Jan’ 2013 – Mar’ 2015

Lead team of System Advisors supporting a 24/7 operation for a 5000 employees company to be the first point of contact for the customers and resolve/escalate their concerns in minimum possible time.

Monitoring Network with Solar Winds and Nagios.

Monitor the ticket queue of Request Tracker (RT) ticketing system for incoming tickets. Update and ensure tickets are complete and accurate.

Create, update and track customer problems via Remedy ticketing system.

Doing weekly patching for Linux and Windows machines and servers.

Assist Operations Manager in updating team procedures, toolkits and documentations which improved the productivity by 50%.

Preventing the occurrence of outage, breaks, server issues before they occur.

Provide first-level administration of multiple servers, both Linux and Windows.

Provide Support and administration of nagios, openLDAP, and Active Directory.

EDUCATION

Master of Science in Electrical Engineering May’ 12

The George Washington University, Washington DC

Bachelor of Engineering in Electronics Engineering Jun’ 09

University of Mumbai

Certified Scrum Master (CSM).

CERTIFICATIONS

Certified Scrum Product Owner (CSPO).

Linux Professional Institute Certification – LPIC 1.

VMware Certified Associate (VCA).

VMware Certified Professional 5.5 - Data Center Virtualization (VCP5.5 – DCV.).

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