Samantha Estrada

Data- entry/Virtual Assistant

PROFILE

Self-driven, highly organized, and detail-oriented with 5+ years of successful experience in customer service, scheduling appointments, and managing customer databases. Possesses excellent communication and multitasking skills and is proficient in both verbal and written communication. Answering inbound and outbound calls to patients with queries to their accounts. Accurately documenting all calls using appropriate EMR systems. EXPERIENCE

ABA, Trumpet Behavioral Health Pearland TX-Jan 2021-Oct 2023 Assisted with building life and social skills for everyday activities and interactions. Communicated with patients’ family members about the treatment process, answered questions, and maintained professional relationships. Also documented patient's activities and behavior in EMR systems for record keeping. Handled incoming calls and answered customer inquiries, assisted customers in scheduling appointments and resolving issues. Coordinated appointments with clients and ensuring client satisfaction. Familiar with Acuity Scheduling, Advanced MD, NexHealth, and Simple Practice. Caregiver, Armenta's Daycare Houston TX — Oct2019-Jul2020 Assisted infants with dressing, transferring, and getting to and from activities and meals. Disinfected areas and wrote out reports for parents to have a day-by-day idea of what occurred throughout the time at the daycare.

Customer service, La Madeleine Sugarland TX -Nov2010-Feb2017 Provided friendly guest service and heartfelt hospitality. Also empathetically handled guest concerns and complaints. I demonstrated integrity and honesty while interacting with guests, team members, and managers.

EDUCATION

Stafford High School Stafford TX, High school diploma 2014. San Jacinto College Houston TX, Associates in Life Sciences 2021 University of Houston Clear Lake TX, Bachelor in Psychology with a minor in Behavioral Analysis. 2022-present.

SKILLS • Creativity

10826 Shannon Mills Ln Houston TX, 77075 832-***-**** ad2j02@r.postjobfree.com

• Critical thinking

• Problem-solving

• Public speaking

• Reliable

• Data entry

• Bilingual (English/Spanish)

• Customer service skills

• Communication

• Microsoft Word, Excel, PowerPoint, and notes

• Google Docs, chats, videos, etc.

• Office Administration

• DataStage

• Administrative assistance