TROY ROLAND

Virginia Beach, VA 757-***-**** ad2izm@r.postjobfree.com

PROGRAM MANAGER & QUALITY ASSURANCE/SAFETY PROFESSIONAL

With an extensive background as a Program Manager, Quality Assurance, and Safety Professional, I bring a wealth of experience to drive success in complex roles. Holding OSHA certifications, I've been instrumental in enhancing safety programs, achieving a 31% reduction in incidents. Overseeing teams, I excel in quality assurance, risk management, and strategic leadership. My adeptness in program management and operations, coupled with a Top-Secret clearance, positions me as a valuable asset for ensuring compliance, optimizing processes, and delivering exceptional results.

●Supply Chain Logistics

●Risk Management

●Strategic Planning

●Quality Control Assurance

●Training Curriculum

●Research Data Analysis

●Program Management

●Cross-Functional Leadership

Operations Manager

EDUCATION

Associate of Applied Science, Business Management Excelsior College Albany, NY

TECHNICAL SKILLS

Software: Microsoft Office SharePoint Maintenance Management Systems

PROFESSIONAL EXPERIENCE

Warwick Mechanical Group

HVAC Service/Install Apprentice (4th year) 2021 - Present

In my fourth year of a five-year apprenticeship, I've gained diverse experience in construction, service, and HVAC equipment installation, complemented by intensive training through the Plumbers and Pipefitters Union Local 110. With a focus on customer service, I excel in solving concerns and providing tailored recommendations. Equipped with Brazing and Universal Refrigerant Handling certifications and basic SMAW Stick welding skills, I ensure compliance with industry regulations. My experience includes troubleshooting, repairs, and maintaining HVAC systems, showcasing dedication to continuous improvement.

●Diverse HVAC Expertise: Over 3 years of comprehensive experience in construction, service, and HVAC installation.

●Union-Backed Training: In-depth training through the Plumbers and Pipefitters Union Local 110, enhancing skills and knowledge.

●Proven Performance: Demonstrated track record in diagnosing malfunctions, conducting installations, and performing preventative maintenance.

●Customer-Centric Approach: Strong focus on customer service, addressing concerns, and offering personalized recommendations.

●Certified Compliance: Certifications in Brazing and Universal Refrigerant Certification ensure adherence to EPA regulations.

●Versatility in Skills: Proficient in basic SMAW Stick welding, adding versatility to the skill set.

●Commitment to Excellence: Dedication to staying updated with industry advancements for continuous improvement.

Program Manager/Work Center Supervisor: United States Navy – Various Global Locations 2008 - 2021

Leveraging over 16 years of leadership across diverse commands, I offer a unique blend of skills for success in Leadership, Quality Assurance, and Quality Control Management. My strategic prowess, honed through guiding executive leadership in planning future operations, aligns organizational objectives with overarching goals. Proactively identifying and resolving training, asset, and certification shortfalls showcases my dedication to optimizing work productivity. Success in rewriting instructions and establishing effective training pipelines reflects proficiency in aligning practices with directives, leading to a surge in ordnance availability and an impressive 92% inspection rating.

●Policy and Procedure Overhaul: Revised existing policies and instructions, establishing Standard Operating Procedures for emulation by other fleets.

●Strategic Expenditure Management: Managed 55 Non-combat Expenditure Allocation line items across 7 states and 14 munition organizations, achieving the highest expenditure rate in the last 10 years.

●Operational Streamlining and Cost Avoidance: Streamlined organizational readiness through a comprehensive maintenance program, standardized logistical processes, and identified waste in the ordering process, resulting in an annual cost avoidance of $4.7M.

Quality Assurance Manager: United States Navy – Various Global Locations 2004-2021

Managed and led Quality Assurance and Quality Control program, technical training, and all explosive safety programs for a squadron operating over 70 aircraft. Provided additional strategic and long-term planning guidance for executive leadership for future operations and missions.

●Strategic Alignment: Success in rewriting instructions and establishing effective training pipelines showcases proficiency in aligning organizational practices with directives.

●Operational Surge: Leadership led to a significant surge in ordnance availability and an impressive 92% inspection rating.

●Safety Program Enhancement: Spearheading safety program enhancement demonstrated a proactive and strategic approach, resulting in a substantial 31% reduction in safety violations and incidents.

Given this background, I am poised to excel in a role focused on Quality Assurance and Quality Control Management, leveraging my strategic thinking, attention to detail, and proven track record of enhancing operational efficiency and safety standards.

Senior Aviation Ordnance Technician: United States Navy – Various Global Locations 2007-2021

Accomplished Maintenance Program Manager with a distinguished record in overseeing the induction, repair, shipment, and receipt of Aircraft Armament Systems (AAS) for Pacific Fleet activities. Recognized for:

●Strategic Leadership: Identified and addressed maintenance constraints, implemented process improvements, and elevated divisional qualifications.

●Operational Success: Managed to outfit 22 squadrons with 100% entitlement-based armament equipment, meeting enterprise goals and fleet demands.

●Process Improvement: Implemented a strategy leading to an 18% reduction in backlog, achieving substantial cost savings of $250K and contributing to a total cost avoidance of $83.2M.

●Customer Training Impact: Expertise in conducting customer site training resulted in a 60% reduction in inquiries and resolved complex Navy-wide inventory and management issues.

SPECIALIZED MILITARY TRAINING:

Master Training Specialist (MTS) NEC 9502

Airborne Weapons Technical Manager

Advanced Leader and Management Course

Quality Assurance Safety Observer (Explosives Handling)

Aviation Ordnance Systems Technician School

Aviation Ordnance Officer Career Progression Course

CERTIFICATIONS:

Certified Safety Technician NEC 9571

EPA 608 Type III

LEAN White Belt

LEAN Practitioner (Completion Scheduled 1/15/2024)

Life Coach – Edgar Cayce A.R.E Institute

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