Customer Service High School
Resume:
C O N TACT
***.***********@*****.***
Lafayette, IN 47909
phone
address
P R O F E S S I O N A L S U MMARY
Detail-oriented professional with proven knowledge of people management, banking, customer service, sales and account management. Aiming to leverage my abilities to successfully fill a role on a professional team.
Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
E D U C ATION
May 1995
High School Diploma
New Prairie High School, New Carlisle, IN
E X P E R I E N C E
February 2022 - November 2023
Loan Underwriter
Carvana, Lafayette, IN
February 2012 - September 2013
Internet Sales Manager
Ray Skillman Automotive, Indianapolis, IN
April 2005 - January 2012
Internet Manager
Mike Raisor Ford, Lafayette, IN
December 2001 - March 2005
Medical Records Clerk
St Elizabeth Hospice, Lafayette, IN
August 1996 - November 2001
Counter Manager
Budget Car and Truck Rental, Lafayette, IN
Examined documents including tax returns, title
reports, appraisals and other related items to
ensure accuracy of loan documents
•
Led and coached internet sales team to assist with prospecting, negotiating and closing deals.
•
Trained staff members on best practices for
handling inquiries from customers via phone or
•
Developed and managed website content to ensure
accuracy and consistency in line with corporate
brand guidelines.
•
Led and directed team members on effective
methods, operations and procedures
•
Resolved customer complaints in a professional
manner while upholding the integrity of the brand.
•
Trained new employees on cash register
operations, customer service, product knowledge,
and store policies.
•
Assisted with visual merchandising initiatives that aligned with corporate
•
S K I L L S
Z A C H A R Y R O B I N S O N
• Team Leadership
• Customer Interaction
• Desktop Underwriter
• Sales Documentation
• Customer Satisfaction
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