& 678-***-****

% vjlawrence*eyahoo.com

* *******, **

EDUCATION

Bachelor of Arts

Georgia State University

**** - ****

EXPERTISE

Communication Skills

Empathy and Patience

Problem-Solving

Team Collaboration

CRM Systems

Microsoft Office

Data Entry

VERONICA LAWRENCE

Customer Service Rep

ABOUT ME

. am a detail-oriented professional who understands the importance of

effective communication and prompt resolution of customer inquiries.

My commitment to providing top-notch service has allowed me to

consistently exceed performance targets. excel in active listening,

problem-solving, and conflict resolution, allowing me to handle a

diverse range of customer needs with ease.

WORK EXPERIENCE

2021 - Present

White Columns Country Club 1738 Restaurant & Lounge

Beaumonde Cigar Lounge Added Touch Catering

Elegant Staffing

Bartender Server

* Provide excellent customer service, ensuring a positive experience for patrons.

* Manage time effectively to ensure prompt service.

* Listen to and address customer concerns or feedback.

* Process payment transactions through a point-of-sale (POS) system.

2020 - 2022

Arise - Home Depot

Customer Service Rep

Handle inbound and outbound customer inquiries via phone

Provide information about products, services, and policies.

Address and resolve customer complaints or issues.

Create cases for any escalated matters.

REFERENCES

Janae DeSouza

Market Designer, Comcast

Daniella O’Garro

LPC Therapist

Phone: 678-***-**** Phone: 678-***-****

Email : janae.desouzaegmail.com Email: —ddogarrol0egmail.com

Contact this candidate