Stanly (Stan) Mullen

**** ********** *** ******, **** 45414

Home: 937-***-****

Mobile: 603-***-****

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Professional Summary

Senior collaboration/VoIP professional with a successful track record of technical and leadership roles in Information Technology. Operational experience with wide range of products, services, and support. Experienced with a wide range of products tools and utilities including VMware, Cisco Call Manager, Unity, Presence, Expressway(s), Informacast, Xmedius, Cisco Webex (CWMS), (FedRAMP), Cisco SX series - Room Kit Codec’s, Windows, and others.

Accomplishments (consolidated, focusing on the past 13 years)

•Manager,SME, and Project lead – voice, video, collaboration for 3,500 employees across 10 sites.

Complete transformation from TDM to VoIP bringing unified communications to the business.

Lead the conversion from ISDN to MPLS/SIP, porting of DID’s and integration to all locations

United on single carrier for unification and centralization for both services and billing

Daily operational responsibilities for all add, changes, deletes for all voice and collaboration services.

Achieved SLA’s upwards to 99% - meeting all business goals and objectives.

Recognized for world-class customer service and daily support for all users regardless of position and location

Provided sustainability keeping all systems upgraded and operational 24x7

Leveraged with third party vendors and services to provide outage notifications in order to meet SLA’s

Education

MBA – New Hampshire College 1992

BSCS – Franklin Pierce University 1989

Professional Experience

Elbit Systems of America – Merrimack, NH November 2009 – February 2023

Telecommunication/Collaboration Manager

Complete responsibility for all collaboration and telecommunication services including voice, video, unified communications, cellular/MDM, e-Fax, and MS Exchange. Responsible for LAN/WAN(MPLS)/SDWAN circuits including provisioning, troubleshooting, Provisioning and ticket creations.

Pathfinder International – Watertown, MA November 2001– October 2009

Director, Information Technology

Overall responsibility for service desk, infrastructure/storage, business applications. Led a team of 8 individuals with HQ in Watertown, MA and field locations throughout the world. Maintained operational efficiency of 95+ percent including areas of the world with poor electricity and internet. Complete WAN integration of all locations providing access to all business systems through VPN.

AP Engines – Maynard, Ma July 2000 – October 2001 (Start Up – Business Closed)

Director Information Technology

IRIS Graphics – Bedford, MA June 1998 – June 2000 (Business Consolidation – Closed Facility)

Director, Information Technology

References supplied upon reuest.