BRETT S. SAMUELS

Phone: 903-***-****

Email: ad2iyh@r.postjobfree.com

Address: *** ******** ******, ******, ** 76227

SUMMARY

Adaptable and capable seasoned professional with over 3 years of thorough leadership experience in software engineering and a deep understanding of hardware and software, computer programming, project management and process improvement. Able to solve complex issues and cultivate innovation in technological advancement while troubleshooting, using critical thinking and other analytical skills. Excited to bring my proven skills to an Operations Analyst.

PROFESSIONAL EXPERIENCE

Network Repair Bureau NRB Engineer

Verizon Communications, Inc. Mar 2023-present

Troubleshooting, resolving, and communicating networking issues to other employees and management to successfully Implement disaster recovery procedures.

Acquiring new information while maintaining current knowledge and understanding of best practices

Ability to plainly communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology.

Wireless Installation Engineer Team Leader

KGP Co.- Irving, TX Mar 2022-Mar 2023

●Ensuring that teams follow best practices of company while using team development achieve results.

●Improved distribution performance by analyzing technical drawings, schematics, and documentation.

●Lead improvement conversations that helped effectively utilize resources for mechanical assembly activities, including cabling, power connections, and grounding.

●Used creative strategies for inventory management and company data requirements.

Network Operations Center NOC Engineer

TeleWorld Solutions, Inc./Samsung Corporation- Irving, TX Aug 2021-Nov 2021

●Analyzing data for sites and Markets per USM for the AT&T 5G Network and C-BAND sites.

●Operating via Kubernetes to troubleshoot, problem solve, and identify issues within configuration through Assisted engineers who used DevSecOps or DevOps to increase speed and efficiency of software systems.

●Log and report distributed network infrastructure support activities.

●Advanced troubleshooting steps in creating, analyzing, escalating, closing tickets & Deployment of Engineers according to severity with frequent utilization of Microsoft Excel to display and track daily reports to clients and customers.

Network Operations Center NOC Engineer

TeleWorld Solutions, Inc./Samsung Electronics, Inc.- Irving, TX Aug 2020-Dec 2020

●Strong self-development and nimble learning for successfully monitoring sites and markets for the AT&T 5G Network.

●Completing Daily reports for Memory Usage, current and existing alarms, and vCU Health Checks.

●Performing basic troubleshooting steps to clear alarms for AT&T 5G PICO Sites.

●Increased performance by 32% by rapidly creating, analyzing, escalating, & closing tickets according to severity.

●Lead design and implementation, maintain and administer infrastructure systems including hardware, software, and various configurations.

Network Operations Center NOC Engineer

T-Mobile US, Inc.-Frisco, TX Jan 2020-May 2020

Act as a point of contact for all types of service requests and improved internal processes.

●Lead coordination of the support teams to maximum utilization and improve communication.

●Management of the emergency process for support requests requiring escalation assistance.

●Log and report distributed network infrastructure support activities.

●Collaborate with support technicians and management to do whatever is necessary to provide excellent service.

●Continuously develop technical skills by resolving incoming support cases to enable progression to a technical support role.

War Room Integration Engineer III

Tech Mahindra Ltd. -Plano, TX June 2019-Dec 2019

Project management to seamlessly integrate new hardware/software and assist tower crews with associated issues.

Execute and monitor distributed network infrastructure upgrade processes.

Monitor and respond to incidents during the distributed network infrastructure upgrades.

●Gather data from JavaScript to troubleshoot cell systems such as GC’s-VSWRs, fiber issues, hardware failures etc. (BTS Web Element Manager, Slipped, Nokia Query Tool etc.) for source code version control and root cause analysis.

●Collaborate with responders and stakeholders to work through major incidents and crisis situations.

●Participate in ongoing intense conversation training, in house training and manage various projects.

RAN C & I (Radio Access Network Control and Instrument) Engineer II

Samsung Electronics America, Inc.-Plano, TX Mar 2019-June 2019

●Effectively designed, developed, installed, managed and maintained equipment used to monitor and control engineering systems, machinery and processes.

●Alarm Monitoring and creating trouble tickets for troubleshooting using Salesforce Ticketing System

●Increase impact of Field Support team to schedule on-site tech visits and provide troubleshooting support.

●Perform Alarm trending and generate reports for client teams as necessary.

●RDBMS Relational database systems used for querying and storing organizational data.

RAN C & I (Radio Access Network Control and Instrument) Engineer II

Samsung Electronics America, Inc./Wordlink Communications- Plano, TX Apr 2018-Nov 2018

• Performed system and network commissioning and integration via remote access.

• Lead in providing technical Support to field technicians for troubleshooting, call testing and performing E911.

•Follow processes and procedures to ensure distributed network infrastructure upgrades are precisely executed.

• Reported deployment Status and issues to STAC.

• Reviewed and implemented software releases, patches, and MOPS in networks.

• Updated and implemented process with EMS.

• Checked the configuration of sites after migration and troubleshooting.

R.I.T.C. Engineer Tier 1

GLOW Networks, Inc.-Irving, TX Mar 2017-Apr 2018

•Collaborate with Engineers increase organization’s ability to deliver applications and services at high velocity using DevOps.

•Maximized customer experience by monitoring customer equipment and coordinated new Base Band Unit integration into the customer network.

•Supported Field Engineers with technical skills and datasets in Verizon FSM4 Air scale Migrations, Commissioning, Parameters Changes, Clearing Alarms, debugging control systems and Integrations.

•Support and maintain upgraded infrastructure solutions utilizing required tools and technologies.

• Participated in trouble ticket escalations and fault isolation conference bridges.

•Contributed to a daily activity report and supported troubleshooting activities as needed.

FSC Technical Support Engineer

ADT Inc.- Irving, TX Apr 2012-Mar 2017

•Exercised integrity and confidentiality by maintaining client information on secure database in compliance with strict company regulations.

•Successfully extract, query, transform, visualize, and interpret data multiple platforms.

•Securely maintained account records by updating account information into the MMB system

•Maintained financial accounts by processing customer adjustments and processing payments.

•Activated radios (DSC, Alarm-net, and Tel-Guard) and/or activated interactive system in collaboration with technician.

•Successfully addressed each concern from the technician.

Install/Service Tech

Time Warner Cable, Inc.-Dallas, TX Apr 2006-Apr 2012

•Accurately assess need for install, diagnose, repair or replacement of hardware

•Managed all customer complaints, questions and develop solutions, achieving great customer service to increase sales.

•Adhered to company’s strict policies and procedures as well as budgeting goals.

•Installed, configured, and upgraded hardware and software with minimal impact to a production environment.

•Provided cost-effective routine diagnostics, maintenance and audits for systems and infrastructure equipment.

EDUCATION

David W. Carter High School (Dallas, TX) Aug 2001-May 2005

High School Diploma

Computer Minds (Euless, TX) Nov 2018-Jan 2019

Cisco certification (CCT), Security+, Networking+ in pursuit

Microsoft Certification (MCSA), COMPTIA (CCENT), and CCNA in pursuit, Bachelor’s Degree not obtained

SKILLS

Leadership, Build Partnerships, Collaborate, Initiative, Teamwork, Customer Service, Attention to Detail, Coachable, Adaptable, Critical Thinking, Time-Management, LAN/WAN networking, Problem-Solving and Trouble Shooting, Excellent Communication, Positivity, Optimism, Software Development, Quality Control, Object-Oriented Programming Language, Software Proficiency, Organization, Knowledge of cloud computing techniques through Amazon Web Services or AWS with some experience in SQL & Tableau, Routing and Switching navigation via Linux.

Software: Cisco Meeting Time, MS Exchange Server, Virtual Private Networks, Citrix Applications, MS Outlook, MS OneNote, Microsoft Office (MS Word, MS Excel, and MS PowerPoint), SSIS, PuTTY, SAM5620, 4G BTS Site Web Element Manager, URSA Tool, RAS Client, Nokia Network Services Platform, AMIGA Tool, Remedy Ticketing System, Nokia Network Functions Manager, PIER, Quick Base, Slipped, Riot, NETACT, Call Back Number Troubleshooting Tool, NEST, Nokia Ops Site Query Tool, Nokia LTE Site Query Tool, HTML coding, CSS, Data, OSS, Secure Access to Network Elements, LTE & CDMA, 4G Network, Site Monitor Module, Kubernetes, CPRI Interfaces, RF Modules,IPV4, IPV6, USM, and Routers.

Hardware: PC / Laptop Computers, Network Laser Printers, ASIAA & ABIAA Card, ALU Radio Heads, Base Band Units, LTE eNode B, Nokia Airscale System Modules, SFP Modules, Fiber Optic, FYGM GNSS Receiver, RJ45 Connectors, Inkjet Printers, Wireless Devices, and Mobile Devices. Voltage reading and measuring.

Contact this candidate