Administrative Assistant Customer Service
Resume:
Patricia Pauline Villavicencio
Aberdeen,MD 21001
Cell 443-***-****
Verizon Communications
Work Experience
Engineering
Database Manager
Formulating management techniques for quality data collection to ensure adequacy,accuracy and legitimacy of data.
Plan and implementing efficient and secure procedures for data management and analysis with attention to all technical aspects. Residential Service
1997 -2001
Customer Service Representative
Maintaining a positive,empathetic,and professional attitude toward customers at all time.
Responding promptly to customer inquities.
Communicating with customers through various channels. Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Education
Company training
Management classes
Essex CC Baltimore -no degree
Harford CC -no degree
Awards
Received several awards for exceeding sales quota for the month and year
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