Vanessa Reid

** ********* **.

Middletown, NY ***40

646-***-****

ad2ix5@r.postjobfree.com

OBJECTIVE: To obtain a position where I can use my skills to their fullest potential while receiving an opportunity for professional growth and advancement.

EXPERIENCE: New York City Department of Corrections East Elmhurst, NY

12/22/11 to 5/29/23 Correction Officer

Perform inspection of inmate living quarters and random searches of individual cells, common areas, and offenders, looking for contraband

Supervised the inmates and effectively enforced the rules of the correctional facility

Effectively handled confrontational situations; resolving them appropriately

Responded to inmate fights and requests for staff assistance

Print 22R’s from employee folder.

Review, Monitor and schedule Hearing dates for Command Disciplines.

Schedule Trainings for all Staff.

Prioritize and manage multiple projects simultaneously.

Review reports and documents for accuracy via CMS system.

Facility T.E.A.M.S Statistical Analysis Officer

View and analyze incidents by using surveillance software (Genetec Video System).

Review, analyze and track packages involving Use of Force and Unusual Incidents.

Create spreadsheets to track reports and packages.

Review of SSMR, Targets and Projections daily.

Excellent Writing, Computer Skills and communication skills with executive staff.

Produce and submit daily and monthly reports as well as close of business projects.

Follow up and ensure actions are completed efficiently and promptly and within the timeframe allowed by the Department.

Stillwell Supply Corp. Long Island City, NY

5/10/07 to 12/19/11 Administrative Assistant/Customer Service Representative

Handle customer inquires, complaints, and feedback via phone, email, and chat and provide timely and accurate responses.

Managed customer accounts and processed orders, returns, and refunds.

Prepare correspondence, transcribe memos, arrange conference calls

Input all new customers information into the Prelude system SB Client

Provide appropriate solutions and alternatives to customers

Open, sort and distribute incoming correspondence, fax and emails

Create purchase orders and submit them to vendors

Call vendors to find out pricing and availability on parts

Submit warranty items, and complete a vendor claims report

Estimate repairs, prepare invoices, submit them to the client

Handle all billing, service reports and rental reports

Fill out deposit slips for accounts receivable

Operate the back up system every night, input all data into Prelude system SB Client

Review and scan all documents of the billing and cash receipts into IFS inflow imaging system.

Confirm Pic tickets and Service Report tickets

Dinkes and Schwitzer, LLP New York, NY

12/28/04 to 12/19/06 Legal Assistant

Prepare petitions for letters of administration for the next of kin to the descendant estate prepare questionnaire and authorization forms.

Process various documents; claimant, plaintiff profile forms, affidavits.

File and retrieve records, request autopsy reports, death certificates, medical reports

Client contact assisting in Spanish translations, retrieval of financial personal documents and birth records.

Screen and forward telephone calls to the appropriate individuals from a 21 line switchboard.

Greet clients and visitors upon arrival to the firm, answer questions, and direct them to the appropriate attorney’s or paralegals.

Perform general secretary duties, typing, organize and maintain office files, schedule meetings and records filing.

6/03/04 to 12/27/04 NYC Early Intervention New York, NY

Data Entry Clerk

Receptionist, Billing, Ticklers unit report

Data entry of children’s information into the system

Reviewing Service coordinator review forms, entering dates, logging the information.

EDUCATION: John Jay College of Criminal Justice

Graduated: May 2008

Degree: Bachelors of Science

Major: Criminal Justice Minor: Forensic Psychology

SKILLS:

Excellent communication and interpersonal skills

Strong problem-solving and analytical skills

Microsoft Office Suite

Fluent in Spanish

Type 50 WPM

REFERENCES: Available upon request.

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