Administrative Assistant Customer Service
Resume:
Vanessa Reid
Middletown, NY ***40
*********@*****.***
OBJECTIVE: To obtain a position where I can use my skills to their fullest potential while receiving an opportunity for professional growth and advancement.
EXPERIENCE: New York City Department of Corrections East Elmhurst, NY
12/22/11 to 5/29/23 Correction Officer
Perform inspection of inmate living quarters and random searches of individual cells, common areas, and offenders, looking for contraband
Supervised the inmates and effectively enforced the rules of the correctional facility
Effectively handled confrontational situations; resolving them appropriately
Responded to inmate fights and requests for staff assistance
Print 22R’s from employee folder.
Review, Monitor and schedule Hearing dates for Command Disciplines.
Schedule Trainings for all Staff.
Prioritize and manage multiple projects simultaneously.
Review reports and documents for accuracy via CMS system.
Facility T.E.A.M.S Statistical Analysis Officer
View and analyze incidents by using surveillance software (Genetec Video System).
Review, analyze and track packages involving Use of Force and Unusual Incidents.
Create spreadsheets to track reports and packages.
Review of SSMR, Targets and Projections daily.
Excellent Writing, Computer Skills and communication skills with executive staff.
Produce and submit daily and monthly reports as well as close of business projects.
Follow up and ensure actions are completed efficiently and promptly and within the timeframe allowed by the Department.
Stillwell Supply Corp. Long Island City, NY
5/10/07 to 12/19/11 Administrative Assistant/Customer Service Representative
Handle customer inquires, complaints, and feedback via phone, email, and chat and provide timely and accurate responses.
Managed customer accounts and processed orders, returns, and refunds.
Prepare correspondence, transcribe memos, arrange conference calls
Input all new customers information into the Prelude system SB Client
Provide appropriate solutions and alternatives to customers
Open, sort and distribute incoming correspondence, fax and emails
Create purchase orders and submit them to vendors
Call vendors to find out pricing and availability on parts
Submit warranty items, and complete a vendor claims report
Estimate repairs, prepare invoices, submit them to the client
Handle all billing, service reports and rental reports
Fill out deposit slips for accounts receivable
Operate the back up system every night, input all data into Prelude system SB Client
Review and scan all documents of the billing and cash receipts into IFS inflow imaging system.
Confirm Pic tickets and Service Report tickets
Dinkes and Schwitzer, LLP New York, NY
12/28/04 to 12/19/06 Legal Assistant
Prepare petitions for letters of administration for the next of kin to the descendant estate prepare questionnaire and authorization forms.
Process various documents; claimant, plaintiff profile forms, affidavits.
File and retrieve records, request autopsy reports, death certificates, medical reports
Client contact assisting in Spanish translations, retrieval of financial personal documents and birth records.
Screen and forward telephone calls to the appropriate individuals from a 21 line switchboard.
Greet clients and visitors upon arrival to the firm, answer questions, and direct them to the appropriate attorney’s or paralegals.
Perform general secretary duties, typing, organize and maintain office files, schedule meetings and records filing.
6/03/04 to 12/27/04 NYC Early Intervention New York, NY
Data Entry Clerk
Receptionist, Billing, Ticklers unit report
Data entry of children’s information into the system
Reviewing Service coordinator review forms, entering dates, logging the information.
EDUCATION: John Jay College of Criminal Justice
Graduated: May 2008
Degree: Bachelors of Science
Major: Criminal Justice Minor: Forensic Psychology
SKILLS:
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Microsoft Office Suite
Fluent in Spanish
Type 50 WPM
REFERENCES: Available upon request.
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