Ambitious Customer service representative
Resume:
Ashley Puglise
Gulfport, MS *****
*****************@*****.***
Ambitious sales associate with strengths in multitasking and customer service. Seeking opportunity to gain management skills.
Work Experience
1st Assistant Manager
Sonic Drive-In - Gulfport, MS
June 2021 to Present
1. Great time management skills
2. Supervise crew members
3. 10+ years customer service
4. Train crew members as well as train new managers Store Manager
Subway - Gulfport, MS
June 2020 to February 2021
• Worked all types of shifts and worked on holidays.
• Started as an entry-level associate and worked in every position at store up to shift lead
• Familiar with POS and other software or equipment.
• Trained staff in proper customer service.
• Responsible for budget management
• Trained, developed, and managed store employees
• Handled customer inquiries and complaints
• Managed the scheduling, recruiting, hiring and training of new store employees
• Trained and mentored all staff
• Supervised employees to maintain goals to meet corporate objectives Subway Sandwich Artist
Subway - Gulfport, MS
September 2018 to January 2020
• Front line customer service
• Gained skills in management
• Entry-level associate and worked in every position at store up to shift lead
• Trained staff
• Familiar with POS equipment and cash handling.
Education
GED
Gulfport High School
2010
Skills
• Fast learner (10+ years)
• Multitasker (10+ years)
• Flexible/adaptable (10+ years)
• Calm under pressure (10+ years)
• Restaurant Experience (10+ years)
• Assistant Manager Experience (8 years)
• Shift Management (10+ years)
• Upselling (7 years)
• POS (10+ years)
• Merchandising
• Store Management Experience (8 years)
• Management (5 years)
• Cash Handling (10+ years)
• Leadership (10+ years)
• Planograms (6 years)
• Supervising Experience (10+ years)
• Inventory Control
• Serving Experience
• Sales
• Profit & Loss
• Retail Management
• Retail Sales
• Restaurant Management
• Food Safety (7 years)
• Labor Cost Analysis
• Kitchen Experience
• Guest Services
• Budgeting
• Kitchen Management Experience
• Recruiting
Certifications and Licenses
ServSafe
March 2022
Assessments
Food safety — Proficient
July 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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