Customer Service Insurance Representative

HARNEET KAUR

***** *** *** ****** ****** · 236-***-**** ***********@*****.***

Reliable General Insurance Representative offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. WORK EXPERIENCE

MAR 2023- CURRENT

GENERAL INSURANCE REPRESENTATIVE, NATIONWIDE INSURANCE AGENCY, SURREY

• Greet walk-in customers and answer phone calls, assist with general inquiries.

• Process ICBC transaction & batching

• Process personal line renewal and invoicing

• Administration and clerical duties

• Completing personal lines new business applications for home, tenant, condo, travel, boat, ATV, and motorcycle policies

NOV 2020 – JUN 2023

CASHIER / CUSTOMER SERVICE DESK ASSOCIATE, WALMART, NEW WESTMINSTER

● Learned to process cash and transactions using a cash register involving scanning items, collecting payments, and handling customer’s complaints and feedback in a polite, positive, and appropriate manner.

● Learned to be well-informed on all products stocked in the store, recommending products suited to customer’s needs and introducing newly released products.

● Have Western Union experience in wiring money nationally and internationally.

● Successfully hit the performance goal targets of the company in the market by doing sales of Walmart Rewards Mastercard and by fundraising donations for different organizations

● Operated multi-line phone system and helped customers to solve their problems by providing variety of solutions.

● Worked with flexible schedule and extra hours to meet business needs. EDUCATION

2020- 2022

ASSOCIATE OF ARTS IN POLITICAL SCIENCE, COLUMBIA COLLEGE, VANCOUVER SKILLS

Fast Learner & Self Starter

MS Office – Word, Excel, Outlook,

Teams, PowerPoint

Inventory Management

Inbound and Outbound calling,

Order & Refund processing

Strong written & verbal communication

Data entry & research skills

Problem solver

Organizational & Leadership skills

Risk Management & Time Management

Customer Service & Sales Expertise

Multitasking, Teamwork, Professional

etiquette

CERTIFICATIONS

General Insurance Salesperson Level 1 License

BY IBABC Education For Brokers by Brokers

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