Customer Service Representative

MICHELE A. DAVIS

CUSTOMER SERVICE REPRESENTATIVE

682-***-**** *******.*********@*****.*** Forth Worth, Texas 76112

Hardworking professional with 8 years of experience and a proven knowledge of back-office operations, administrative support, and customer service. Aiming to leverage my abilities to successfully fill the Customer Service Representative role at your company.

Customer Service Specialist Suburban Propane, Fort Worth, Texas

●Addressed customers courteously using suitable methods and problem-solving skills.

●Provided account information to customers and explained bill service policies and customer rights.

●Utilized automated systems to log and retrieve call information.

●Followed up with customers regarding product functionality and overall satisfaction.

●Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

●Navigated multiple computer systems and applications and utilized search tools to find information.

Personal Assistant to The Owner McBain Enterprises LLC, Remote

Organized important financial documents and receipts into company filing systems.

●Managed high priority and confidential information.

●Answered emails from clients and delivered messages on behalf of o

●Updated company accounts and customer information in business databases.

●Organized unique events and speaking engagements.

●Filed and retrieved corporate documents, records, and reports.

●Prepared responses to correspondence containing routine inquiries.

Customer Service Phone Representative TLOR-Holdings, Remote

●Referred unresolved customer grievances to designated departments for further investigation.

●Determined charges for services requested, collected deposits and payments, and arranged for billing.

●Demonstrated proficiency in customer service call script within specified timeframes.

●Built customer loyalty by placing follow-up calls for customers reporting issues.

●Fulfilled requests by clarifying desired information, completing transactions, and forwarding requests.

●Navigated multiple computer systems and applications and utilized search tools to find information.

Property Title Researcher Guardian Title Company, Warrington, MO

●Examined individual titles to determine if restrictions, such as delinquent taxes, will affect titles and limit property use.

●Verified accuracy and completeness of land-related documents accepted for registration, preparing rejection notices when documents were not acceptable.

●Retrieved and examined real estate closing files for accuracy and completion.

●Helped buyers, sellers, contractors, surveyors, and courthouse personnel with title-related information and resolved problems.

●Prepared lists of all legal instruments applying to specific piece of land and buildings on it.

●Entered record-keeping systems appropriate data needed to create new title records and to update existing ones.

●Always provided efficient and courteous service to customers.

Assistant Store Manager Domino’s Pizza, Pasadena, TX

●Coached employees on customer service and selling techniques.

●Built employee knowledge with training and mentoring.

●Directed employee tasks and time management, improving customer experiences.

●Created work schedules to maintain top-quality customer service and lower labor costs.

●Communicated performance issues to develop performance improvement plans.

●Held employees accountable and corrected issues to achieve exacting standards.

●Coordinated with Manager to set specific and actionable goals based on established KPIs.

●Prepared staff work schedules and assigned specific duties.

Social Work

Texas A&M-Commerce, Commerce, TX

EXPERIENCE

AUG '22 - PRESENT

JAN '21 - OCT '22

JAN '21 - AUG '22

MAR '94 - OCT '96

MAR '85 - APR '90

EDUCATION

MAY '07

SKILLS

Call Documentation

Responding To Difficult Customers

Ability To Work Independently

Inbound And Outbound Calling

Proactive Self-Starter

Legal Standards

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