Customer Service Experience
Resume:
Jocelyn Diaz
Allentown, PA
*****************@***********.***
Authorized to work in the US for any employer
Work Experience
Server/Waiter
PJ Whelihan's Pub & Restaurant
May 2019 to July 2023
• Assisted guests with seating using a rotation.
• Answered all guest questions about company and menu.
• Made sure guests had a satisfactory experience within the restaurant. T-Mobile Sales Representative
Allentown, PA
November 2018 to April 2019
• Built proficiency related to serving and selling to customers, while providing a world-class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Supervisor
Giant Food - Allentown, PA
September 2016 to October 2017
Responsibilities
Cleaning, Customer Service, Effective Team Communication and Redirection, Food Marketing. Team Leader
Dorney Park & Wildwater Kingdom - Allentown, PA
May 2015 to October 2016
Responsibilities
Displayed great communication skills while handling cash and greeting guests. Maintained proper health and food preparation policies while cooking. Required time management. Accomplishments
As a first job experience within management, I obtained guest communication skills, team work, and business management knowledge.
Skills Used
Customer Service, Food Service, Team Cooperation, Cleaning. Associate
Cedar Fair
2014 to 2015
Education
Freshman in Biology
Lehigh Carbon Community College
April 2018 to Present
Currently Studying in Field of Biology
Louis E. Dieruff Highschool
Skills
• Cashier (2 years)
• Reliable (4 years)
• Stong communication (3 years)
• Hard working (5 years)
• Self motivated (4 years)
• Dependable (5 years)
• Understanding (4 years)
• Sensuous (4 years)
• Microsoft Office
• Computer skills
• Customer service
• Cash handling
• Cash register
• Sales
• Serving
• Restaurant experience
Awards
National Championship
March 2014
National championship section for an unarmed drill. Certifications and Licenses
Driver's License
June 2022 to January 2026
Groups
Afjrotc
Present
Air Force Junior Reserved Officer's Training Corps
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