Technical Support Engineer

Ambar Jahan 813-***-**** **********@*****.***

Sum mary

* ***** ** ********** ** Applica on Support/Tes ng/QA/Release Management. Experience in managing small team and presen ng daily update to the Management. Expert in applica on tes ng and valida ng product against the requirements. Experience in wri ng test cases and test plan.

Conducted go live for insurance company and help achieve the yearly goal by releasing it to produc on.

Expert in func onal, regression and nega ve tes ng. Having experience in Agile Methodology.

Prof essional Exp erience :

Techversa LLC Cognizant Technology (Client CVS) Irvine, TX, Applica on Support Engineer Engineer: Aug 2021 – June 2023

Provided technical support for users of a so ware applica on, addressing inquiries and troubleshoo ng issues promptly and effec vely

- Collaborated closely with so ware developers to iden fy, priori ze, and resolve applica on defects, ensuring op mal user experience

Assisted in the crea on and maintenance of support documenta on, helping users navigate common challenges independently

Gained insights into the applica on's func onality, allowing for proac ve iden fica on of poten al issues

Par cipated in team mee ngs to discuss ongoing improvements to user support processes and applica on quality

Expert in preparing and iden fying test data. Execute test cases and upload results in test management tool.

Deliver test deliverables as per assigned melines. Raise defects, retest defects, and ensure defects are resolved. Report and update test status promptly and accurately Experience in AS400, RXCADS1A, TCOE, Salesforce.

Good experience in insurance and health-care domain. Excellent Communica on (wri en & verbal) skills

TCS, Noida, Client Elilily, Data Valida on Engineer : July 2006 – Feb 2009 Play an important role in the quality assurance for so ware product. Analysis of requirements and their transla on into detailed test plans in the test case management tool.

Work in coopera on with the respec ve colleagues from the development teams Responsible for the planned manual and end-to-end tests and systema cally document the test results.

Iden fied errors and their elimina on is consistently pursued. Responsible for the documenta on

Educa on:

Master’s Of Business Administra on (Human Resource), UP Tech, India

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