Lamar Stringfield **** Lake avenue

Baltimore,Maryland 12123

240-***-****

ad2ilh@r.postjobfree.com

SUMMARY

Recent graduate of an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate.Very persistent and driven to complete any task that may help elevate skills and experience. EXPERIENCE

Landons Ices and Creams, Upper Marlboro, MD- store manager

January 2021- Present

Coach employees on how to provide proper customer service,Effectively supervised day-to-day front-end operations of a busy customer service department.

Hired, trained, and mentored top customer service agents and front-end staff.

Infosys LLC, Washington, DC — Tech support associate February 2022 - July 2023

Providing customer service, Used problem solving skills to complete user issues using ServiceNow ticketing system.

Performed cloud computing for an company application to be upgraded from on prem to cloud in the course of 6 months.

Used Agile methods to plan Sprints and Distribute Tasks Across the Software Team.

cinematographer, Maryland

March 2020 - present

collaborating with the director and production team, assisting with lighting and sound setup, framing camera shots, and editing film.

EDUCATION

SKILLS

Technical Support & Troubleshooting

• ServiceNow Ticketing System •

User Training & Support • Operating

Systems Installation • Software

Installation & Configuration •

Customer Service • Management •

Organization • Results-oriented

• Photography

AWARDS

Google IT Support

Certification

Technical support

fundamentals certification

The bits and bytes of

computer networking

Cloud Computing

Merit America, Washington D.C— Google IT support

Certification

June 14,2021

Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification Prince George’s community college, Maryland—Adobe

photoshop/premiere course

February 21,2019