SHANDA

GANTT

S

G Cincinnati, OH

513-***-****

ad2ikm@r.postjobfree.com

SKILLS

• Google Suite • Google Analytics • Microsoft Office

• Excel • PowerPoint • Word

• Communication • Problem-solving • Leadership

• Analytics reporting • Timeline preparation • Customer feedback tracking

• Google Docs • Asana

EXPERIENCE

Content & Social Media Manager December 2016 - Current Macy's Inc Mason, OH

Act as a customer support advocate, representing Macy's and Bloomingdale's with written communications on social media channels

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• Delegate and supervised staff activities on outreach campaigns.

• Resolve reported service issues reported by customers

• Facilitate ongoing training and collaborations with colleagues

• Participate in product testing and updates for usability and streamlining

• Resolve and monitor escalated and viral social media posts

• Track customer engagement and feedback to optimize social media strategies.

• Engage daily with community using posts, stories and tweets.

• Preserve brand reputation in social media by reacting to negative feedback.

• Lead crisis management strategies, developing key messages and statements. Facilitator April 2019 - December 2019

Macy's Inc Mason, OH

• Facilitated new hire classrooms for multiple lines of businesses

• Coordinated designing training curriculum for multiple lines of businesses

• Completed the onboarding process for new hires

• Researched and provided feed regarding learning materials

• Partnered with HR Recruiting to meet hiring and nesting deadlines

• Facilitated ongoing and cross trainings with existing employees Sales Manager April 2018 - October 2018

Macy's Inc Mason, Ohio

Trained sales team to develop superior strategies to manage value messages, structuring opportunities, pricing, and deal closures.

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• Analyzed sales performance, coverage, and segmentation and distributed KPI reports to illustrate findings.

• Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas.

• Determined opportunities to introduce and cross-sell products.

• Ensured the team sales and marketing efforts on customer preferences and consumer trends.

• Supervised and guided employees to reach company objectives.

• Improved productivity after reviewing and modifying operations and workflows.

• Monitored employee work to assess performance and identify knowledge gaps. EDUCATION

MA - Media Journalism December 2021

Full Sail University, Winter Park, FL

BA - English Studies December 2006

The Ohio State University, Columbus, OH

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