Kenisha Roach

**** *****. *** ********: 256-***-****

Florence, AL 35630 ad2iki@r.postjobfree.com

SUMMARY OF SKILLS AND QUALIFICATIONS

An organized, responsible, and professional candidate with proven ability to cultivate positive relationships with clients and colleagues. Particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds. Able to prioritize, delegate tasks, and make sound decisions in a timely manner while maintaining a strong work ethic.

EDUCATION

Brooks High School Killen, AL United States

High School Diploma 05/2007

GPA: 3.76/4.0

Northwest Shoals Community College – Muscle Shoals, AL United States

Associates Degree 05/2010

GPA: 3.6/4.0

Major: Dental Assisting

PROFESSIONAL EXPERIENCE

Production Operator 08/2015 to Present

Tasus Corporation, Florence, AL

Average number of hours worked: 40 Hours per week

Supervisor: Mark Gobble- 256-***-****, Okay to contact

Duties: Serve as a production Operator with Tasus Corporation. Monitor machine, inspect materials and sort items or materials into piles or places in container according to type, size, or condition. Keep surrounding work area clean. Read monitor for machine start up and ensure machine is operating properly and at a moderate speed. Follow appropriate standard operating procedures (SOPs) as guideline for operating and maintaining equipment. Report any worker-public safety factors and/or equipment malfunctions. Prepare various documentations for management’s review. Stay abreast of policies and procedures to ensure proper operations are being followed. Identify and adjust workstation arrangement, work practices, and workflow to reduce risk factors. Advise management on the best method(s) to increase production while reducing bottlenecks. Attend weekly/monthly safety/operations meetings. Other duties as assigned.

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Customer Service Associate 01/2015 to 08/2015

The Home Depot, Florence, AL

Average number of hours worked: 40 Hours per week

Supervisor: Lisa Keehn- 256-***-****, Okay to contact

Duties: Served as a Customer Service Associate for The Home Depot. Greeted and welcomed customers. Focused on building relationships with customers and co-workers. Determined customers’ needs and wants while providing courteous and professional customer service. Addressed customer concerns in an accurate fashion. Maintained knowledge of products and operations of all store sections. Discussed type, quality and number of merchandise required for purchase. Recommended merchandise based on individual requirements. Answered customers’ questions and concerns to resolve issues with minimal supervision. Quoted prices and discounts as well as, trade-in allowances, warranties and delivery dates. Assisted in display of merchandise. Reconciled and balanced cash register via automated system. Inventoried merchandise. Maintained inventory logs. Cross-trained in multiple departments throughout the store. Trained new personnel. Assisted customers with instore kiosk online purchases and reward accounts. Maintained knowledge on various company policies pertaining to different software systems as well as different lines of businesses. Ensured personal attire reflected professionalism and the fashion of the store. Assisted in ordering, receiving, stocking and displaying of products. Identified and dispose all products that was no longer suitable for sale. Managed housekeeping and handling activities of customer service area. Answered and directed incoming calls on multi-line phone system. Promoted stores discount offers and responded resourcefully to customers’ request all while informing customers about the newest products and services.

Consumer Agent 09/2013 to 07/2014

Walgreens Customer Care Center, Muscle Shoals, AL

Average number of hours worked: 40 Hours per week

Supervisor: BeBe Phillips- 1-800-***-****, Okay to contact

Duties: Served as a Consumer Agent for Walgreens Customer Care Center. Worked closely with supervisors in ensuring vision and mission were fulfilled daily. Prepared various documentations for management’s review. Stayed abreast of policies and procedures. Stayed abreast of required and optional training. Addressed and resolved customers’ concerns/complaints, with minimal management involvement and within an accurate and timely fashion. Analyzed and reviewed data via Excel spreadsheets. Maintained/Documented detailed records and files. Greeted & welcomed guests courteously and catered to their special requests, questions and needs via multi-line phone system, screened calls and referred calls. Promoted employee and customer participation.

AWARDS/RECOGNITION

Employee of The Month- The Home Depot, Outstanding Customer Service, Obtained June 2015

Employee of The Month- The Home Depot, Outstanding Customer Service, Obtained July 2015

Employee of The Month- The Home Depot, Outstanding Customer Service, Obtained August 2015

AFFILIATIONS

Music Moves Me 5/10K Run – Volunteer

Regency Retirement Village- Volunteer

Big Springs Rehabilitation & Nursing Home- Volunteer

Huntsville Animal Services- Volunteer

Manna House- Volunteer

ADDITIONAL INFORMATION

Microsoft Office Suite, Windows NT, 98, 2000, XP, Vista, Microsoft Excel, Microsoft PowerPoint, Type 45 wpm

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