ROSE HEURTELOU

Email: ad2ij2@r.postjobfree.com

Cell: 347-***-****

Country: United States

Professional Summary

Diverse background in different fields that caters to customer service and relations. Highly familiar with conflict resolution and customer escalations with a proven track record in delivering exceptional support and building strong client relationships SKILLS & Knowledge

Microsoft Excel/ Microsoft Word/

Customer service and Relations experience

NPS (QA, CSAT, AHT)

Bilingual (English, French, Haitian Kreyol)

Upselling

Customer Satisfaction (CSAT)

Data Entry

KPIs

EXPERIENCE

Medtox Laboratory, Saint Paul, MN — Technologist II August 2021 - PRESENT

Proficient in LCMS and GC extractions, TOMTEC, and other relevant toxicology sample testing. Knowledgeable in tasks that involve properly using reagents, adhering to industry testing standards, and testing quality control samples to maintain reliable results. Able to maintain accurate documentation of patient samples and handle all related handling/release of protected documents.

Towerlight Ebenezer, Saint Louis Park, MN— Alzheimer attendant & family support assistant coordinator

January 2020 - November 2021

Provide care for individuals with Alzheimer’s disease & dementia. Meticulously trained in all tasks expected of PCAs as well as medication management Supervise daily routine of aged/disabled patients including but not limited to dressing, personal hygiene of residents, aiding in communal tasks or other activities with other residents. Provided a secure working environment per HIPPA and maintained a clean organized accident-free work area. Organized events and communicated with family members on the progress and safety of patients.

ScribeAmerica, Southern Minnesota region— Emergency Room Medical scribe June 2019- October 2020

Advanced proficiency in the EPIC system.

Collaborated with providers and hospital staff to maintain patient flow, increase efficiency, and increase the quality of care.

Accountable for documentation that supported coding, billing, and critical care level of patients. Facilitated

Due to COVID-19 measures, the Southern Minnesota scribe program was first furloughed and then later canceled.

One Vision, Clear Lake, IA- Personal care Services July 2019 – Dec 2019 Provided services for intellectually disabled individuals including but not limited to bathing, feeding, toileting, and transferring via lifts. Provided companionship for residents to help with their emotional needs and wellness. Provided direct support in helping residents achieve their personal goals or life plans. MOSAIC, Forest City, IA - Direct Support Associate Jan 2018 – Jul 2019

Provided support for intellectually disabled individuals in areas such as emotional needs, physiological needs, and wellness.

Able to help individuals in their daily lives while giving companionships, able to mediate aggressive behaviors, and help understand what the individual’s personal goals are and the ways to help obtain them.

Waldorf University, Forest City- Student Lab Assistant Oct 2017 – May 2019

Under the guidance of the professor, the duties of the lab assistant involved setting up experiments that involved preparing simple chemicals and reagents, pipetting, and autoclaving.

Duties also included cleaning equipment, assisting in experiments, administrative work, and preparing for the physical layout of labs.

GAP, New York/NY- Sales Associate

May 2017 – Dec 2017

Able to correctly and efficiently accomplish tasks promptly, good at multitasking, and customer service. Build a rapport with regular customers and maintain effective, professional relationships with store employees and vendors.

Gave assistance and appropriate feedback when needed, able to work well in a group environment.

Handled crisis management delicately and patiently by fast tracking claims to relevant department to achieve quick resolution and to minimize wait times. Able to communicate with peers and customers effectively. Provided pivotal sales support, contributing to streamlined processes and successful client engagements.

Tracked Inventory for items by validating stocks.

Performed upselling techniques to increase average order values across physical and online-ordered products purchased in-store.

Hanson Family Life Center, Forest City, IA- Child Care Aid Sep 2016 – Sep 2018

Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.

Maintained daily records of activities, behaviors, meals, and sleeping schedules. Carefully identified warning signs of emotional and developmental problems in children. Implemented positive discipline; followed a policy of warnings and corrective actions. EDUCATION

Waldorf University, Forest City, IA — Bachelor of Science in Biology, Bachelor of Arts in Psychology

August 2015 - May 2019

Member of Biology Club, 2-year tenure as secretary of the biology club, Student senate member, 2-year tenure as president of the Psychology Club, Captain of the Women’s Wrestling team

Springfield Technical Community College, Springfield, MA-Associates of Arts in Psychology August 2013- May 2015

Conference Honor Roll member of the PHI THETA KAPPA HONOR SOCIETY, graduated cum laude with a 3.75 GPA, member of the STCC women’s wrestling team

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