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Technical Support Mobile Technician

Location:
Kansas City, MO
Posted:
January 06, 2024

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Resume:

Colin Lanyon

I.T. Administration

Kansas City, MO 64111

ad2ihm@r.postjobfree.com

+1-816-***-****

An I.T. Administrator passionate about internet security, located on Plaza Hill. Professional, based in Kansas City, Missouri, with a strong background in computer networking. With a focus in this field, I have developed a range of skills and expertise that make them a valuable asset to any organization. My work history shows my experience in this area, and my education has provided my with a solid foundation for my career. With a seniority level of professionalism, I'm seeking opportunities in the computer networking industry. I have a strong understanding of various networking technologies and I'm skilled in troubleshooting and problem-solving. My goal is to continue growing and advancing in my career, taking on roles such as Network Security, Network Management, or IT Specialist.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Mobile Technician

Navi Call Solutions - Garnett, KS

June 2023 to December 2023

Supported the world Head quarter's network and users. Including IT, intrusion detection / mitigation, pen testing, WAN routing, layer 3 routing, databases, servers, VoIP, label printers, MFPs, Outlook, Excel. As Mobile technician I flew all across the nation to install Emergency Call Systems using Windows 11, SQL Database, Inovonics, Bosch Access Control Systems, RPS, TeamViewer, CB Radio, in Client-Server architectures.

I.T EPIC Deployment Tech / Desktop Support

Advent Health - Shawnee Mission, KS

October 2022 to February 2023

In the I.T. team that supports over 5 thousand endpoints, I have deployed over 800 monitors, 150 Dell PCs

( Imaging SCCM ) on carts, 100 credit card readers (and tested in EPIC) . And that's just the start of all the trouble shooting I've done. Used RDP, phone calls and Microsoft Teams to troubleshoot computers, and provide technical support. Also used ServiceNow to process PCI information, and I.T. tickets ( Incidents ) Finished contract via Prostaff.cc Reference: Michael Schwartz 407-***-**** ad2ihm@r.postjobfree.com Cable Technician

Spectrum - Kansas City, MO

August 2022 to October 2022

Cable guy, finished all training. Left for EPIC I.T. position. Team Member

Chewy.com - Belton, MO

April 2022 to June 2022

Packing, box build, and AutoStore Water spider.

Construction Worker

Danny Warden Construction - Butler, MO

July 2018 to December 2019

Helping a general contractor. Framing, painting, basic rigging, wiring, basic electrical, ethernet pulling, CAT5e terminating.

Mobile DJ

self-employed - Missouri

December 2006 to August 2019

Self-employed as a Digital & Analog DJ. Emceed and took music requests. Used Virtual DJ, Serato, Tractor, DSS DJ, and Mix Vibes with vinyl control records to mix and beat match music. Weddings and field parties.

IT Administrator

CTC Transportation Insurance Services - Butler, MO February 2015 to June 2015

Administered 50+ workstations in a office environment dealing with trucking reinsurance. Plus 10 workstations at a Kansas City location. Counseled company on technology matters. Provided help desk support. Departed due to layoffs.

PC Technician

Payless Computers KC - Kansas City, MO

September 2009 to July 2010

Employer David Manley 816-***-****)

Provided technical support over the phone. Configured, diagnosed, troubleshot and built customer computers. Helped customers, took payments, updated website, and troubleshot over the phone. Departed to graduate online.

IT Intern

Bates County Memorial Hospital - Butler, MO

July 2008 to August 2008

Provided PC maintenance and setup. Entered data for networked devices, and server backups. Helped maintain multifunction printers. Monitored and reported network attacks. Departed to finish Degree.

Education

Bachelors of Networking and Communications Management in Computer Science

DeVry University-Kansas City - Kansas City, MO

June 2011

Associates of Network Systems Administration in Computer Science DeVry University-Kansas City - Kansas City, MO

2007

Skills

• Computer forensics

• Linux

• Windows

• Network management

• Network security

• Active Directory

• Network monitoring

• Network Administration

• LAN

• DHCP

• Network Firewalls

• DNS

• Operating Systems

• Help Desk

• Software troubleshooting

• Epic (Less than 1 year)

• ServiceNow (Less than 1 year)

• Microsoft Windows Server

• VMWare

• Network Support

• Information Security

• TCP/IP

• Disaster Recovery

• Troubleshooting

Awards

Highest Score on Science MAP Test

February 1999

I had the highest Missouri Assessment Program test score on the science section in my grade. Certifications and Licenses

Driver's License

October 2021 to October 2026

Assessments

Verbal communication — Proficient

September 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Administrative assistant/receptionist — Proficient August 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Workplace safety — Proficient

April 2023

Using safe practices at work

Full results: Proficient

Customer focus & orientation — Proficient

April 2023

Responding to customer situations with sensitivity Full results: Proficient

Technical support — Proficient

July 2022

Performing software, hardware, and network operations Full results: Proficient

Basic maintenance and repair — Proficient

July 2022

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Mechanical knowledge — Proficient

April 2023

Understanding and applying mechanical concepts and processes Full results: Proficient

Technical support: Customer situations — Proficient July 2022

Responding to technical support situations with sensitivity Full results: Proficient

Attention to detail — Proficient

September 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Reliability — Proficient

July 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

SecKC

April 2016 to Present

Learned from and discussed talks. Networked with people and discussed computer security topics. Also DJed.



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