Technical Support Mobile Technician
Resume:
Colin Lanyon
I.T. Administration
Kansas City, MO 64111
***********@*****.***
An I.T. Administrator passionate about internet security, located on Plaza Hill. Professional, based in Kansas City, Missouri, with a strong background in computer networking. With a focus in this field, I have developed a range of skills and expertise that make them a valuable asset to any organization. My work history shows my experience in this area, and my education has provided my with a solid foundation for my career. With a seniority level of professionalism, I'm seeking opportunities in the computer networking industry. I have a strong understanding of various networking technologies and I'm skilled in troubleshooting and problem-solving. My goal is to continue growing and advancing in my career, taking on roles such as Network Security, Network Management, or IT Specialist.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Mobile Technician
Navi Call Solutions - Garnett, KS
June 2023 to December 2023
Supported the world Head quarter's network and users. Including IT, intrusion detection / mitigation, pen testing, WAN routing, layer 3 routing, databases, servers, VoIP, label printers, MFPs, Outlook, Excel. As Mobile technician I flew all across the nation to install Emergency Call Systems using Windows 11, SQL Database, Inovonics, Bosch Access Control Systems, RPS, TeamViewer, CB Radio, in Client-Server architectures.
I.T EPIC Deployment Tech / Desktop Support
Advent Health - Shawnee Mission, KS
October 2022 to February 2023
In the I.T. team that supports over 5 thousand endpoints, I have deployed over 800 monitors, 150 Dell PCs
( Imaging SCCM ) on carts, 100 credit card readers (and tested in EPIC) . And that's just the start of all the trouble shooting I've done. Used RDP, phone calls and Microsoft Teams to troubleshoot computers, and provide technical support. Also used ServiceNow to process PCI information, and I.T. tickets ( Incidents ) Finished contract via Prostaff.cc Reference: Michael Schwartz 407-***-**** *******@********.** Cable Technician
Spectrum - Kansas City, MO
August 2022 to October 2022
Cable guy, finished all training. Left for EPIC I.T. position. Team Member
Chewy.com - Belton, MO
April 2022 to June 2022
Packing, box build, and AutoStore Water spider.
Construction Worker
Danny Warden Construction - Butler, MO
July 2018 to December 2019
Helping a general contractor. Framing, painting, basic rigging, wiring, basic electrical, ethernet pulling, CAT5e terminating.
Mobile DJ
self-employed - Missouri
December 2006 to August 2019
Self-employed as a Digital & Analog DJ. Emceed and took music requests. Used Virtual DJ, Serato, Tractor, DSS DJ, and Mix Vibes with vinyl control records to mix and beat match music. Weddings and field parties.
IT Administrator
CTC Transportation Insurance Services - Butler, MO February 2015 to June 2015
Administered 50+ workstations in a office environment dealing with trucking reinsurance. Plus 10 workstations at a Kansas City location. Counseled company on technology matters. Provided help desk support. Departed due to layoffs.
PC Technician
Payless Computers KC - Kansas City, MO
September 2009 to July 2010
Employer David Manley 816-***-****)
Provided technical support over the phone. Configured, diagnosed, troubleshot and built customer computers. Helped customers, took payments, updated website, and troubleshot over the phone. Departed to graduate online.
IT Intern
Bates County Memorial Hospital - Butler, MO
July 2008 to August 2008
Provided PC maintenance and setup. Entered data for networked devices, and server backups. Helped maintain multifunction printers. Monitored and reported network attacks. Departed to finish Degree.
Education
Bachelors of Networking and Communications Management in Computer Science
DeVry University-Kansas City - Kansas City, MO
June 2011
Associates of Network Systems Administration in Computer Science DeVry University-Kansas City - Kansas City, MO
2007
Skills
• Computer forensics
• Linux
• Windows
• Network management
• Network security
• Active Directory
• Network monitoring
• Network Administration
• LAN
• DHCP
• Network Firewalls
• DNS
• Operating Systems
• Help Desk
• Software troubleshooting
• Epic (Less than 1 year)
• ServiceNow (Less than 1 year)
• Microsoft Windows Server
• VMWare
• Network Support
• Information Security
• TCP/IP
• Disaster Recovery
• Troubleshooting
Awards
Highest Score on Science MAP Test
February 1999
I had the highest Missouri Assessment Program test score on the science section in my grade. Certifications and Licenses
Driver's License
October 2021 to October 2026
Assessments
Verbal communication — Proficient
September 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Administrative assistant/receptionist — Proficient August 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Workplace safety — Proficient
April 2023
Using safe practices at work
Full results: Proficient
Customer focus & orientation — Proficient
April 2023
Responding to customer situations with sensitivity Full results: Proficient
Technical support — Proficient
July 2022
Performing software, hardware, and network operations Full results: Proficient
Basic maintenance and repair — Proficient
July 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Mechanical knowledge — Proficient
April 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Technical support: Customer situations — Proficient July 2022
Responding to technical support situations with sensitivity Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
SecKC
April 2016 to Present
Learned from and discussed talks. Networked with people and discussed computer security topics. Also DJed.
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