Data Entry Customer Service

Fride H. Fleurime

** ******** ******, ********* ** 02301

Phones: 508-***-**** / 774-***-**** – Email: *******@*******.***

PROFILE: To succeed in an IT focused position or any other position relating to my background with a company offering performance-based growth opportunities.

EDUCATION:

Lincoln Technical Institute, Brockton, MA 02/2011 – 01/2012

Networking Communications and Information Systems (GPA: 3.95)

Completed an intensive 1080 hour program of hands-on and classroom instruction with focus on technical support, networking/repairing personal computers, and MS-Windows Operating Systems installation in preparation for CompTia A+ and Network+ certifications

Courses included:

Office Applications, Networking Tools and Techniques, Desktop Operating Systems, Servers, PC Repair and Support, Advanced PC Repair and Support, Customer Service, Microsoft Windows Server, Microsoft Windows Infrastructure, Security+

ASPA University, Port au Prince, Haiti 1999

Bachelor Degree in Computer Science

EXPERIENCE:

DATABANK IMX, Canton, MA 12/2014 – to present

Production Technician Clerk I (Permanent)

-Preparing documentation, compiling documents, maintening office supplies and estimate amount of time it takes to finish the projects, perform administrative tasks.

-Provide members of production department with constant assistance. Setting, planning, managing resources.

Bethesda Missionary Baptist Church, Brockton, MA 02301 7/2013 – 09/2023

Data entry clerk Lead and computer operator I that managing several staffs for best result.

Collecting and entering data into databases, gathering data and capture the information into databases

Gathering documents from various sources, extracting information from these materials and storing hard copies.

Oversee maintenance and operation of computer hardware system, control console of mainframe digital computer set of mini computers.

Maintains database by entering new and updated information, prepare source data for computer entry by sorting information.

CTI, Mole St-Nicholas, Haiti 05/2003 – 04/2010

Director of Technical Center

Oversee the day to day operation of technical center by hiring and ensuring productivity of facility

Evaluated and supervisor computer technician instructors according to facility guidelines

Planning, setting, managing resources, deploying the human to achieve objectives

Provide workshops for employees continuous education and certification

Creve, Bombardopolis, Haiti 01/1999 – 04/2003

Computer Technician

Supervised Technician at cybernet center to ensure all work orders are scheduled

Responded to all work orders in a timely manner and ensured the accuracy of services

Instructed course in special software, internet, and computer repair

GC COMPUTER CENTER, Brockton MA 2011 - 2014

Teaching computer courses and MEDISOFTApplication Software.

Brockton Community Connections, Brockton, MA 11/2011 – 01/2012

IT Department- 180 Hour Externship

Troubleshooting computer technical problems and computer operator

Installed MS Office 2007/2010 software, MS Operating System VISTA/Windows 7 and antivirus software

Virus removal of customer PCs, using safe mode and searching registries

Configured wireless networks

Installed drivers for printers and copiers

Upgraded, updated, and replace RAM, operating systems, and hard drives.

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