Malina K. Young

Project Manager ad2icp@r.postjobfree.com 414-***-****

PROFESSIONAL SUMMARY

Enterprise Level Project Management Voice of Customer Advocate High-Performance Team Motivator & Servant Leader Collaboration Specialist Technology-Based Solution Delivery

Savvy Enterprise-level IT Project Management specialist accomplished in directing multiple global cross-functional technical, business, and external vendor partner teams to effectively deliver enterprise-level multi-workstream technology-based solutions that enable business enhancement opportunities.

Noteworthy servant leadership to empower and build trusted partnerships, empower motivated highly productive teams, learned their individual strengths, and promoted them through deliberate project deliverable alignment.

Adept in proactive risk mitigation and adherence to structured change control process and ensures focused implementation for multiple parallel interdependent work-stream projects leveraging both agile and waterfall methodologies.

Demonstrates commitment to ‘the voice of the customer’ by consistently capturing and utilizing lessons learned to inspire creative solutions enabling continuous improvement and optimized delivery that exceeds customer expectations.

Areas of Expertise

Servant Leadership Advocate

Resource Management

Mentor and Coach

Cross-Functional Supervision

High-Performance Team Establishment

Business Planning

Conflict Resolution

Change Leader

Influential Leadership

Vendor Partnership

PROFESSIONAL EXPERIENCE

CODEWORKS, LLC. - CONSULTANT

Landmark Credit Union, Brookfield, WI June 2022 – October 2023

IT Infrastructure Project Manager

Waukesha Data Center Move Project

Responsible for the migration of over 200+ physical/ VM servers, storage and Avamar hardware to two new environments. Coordinated the rebuild, shutdown, decommission of hardware in alignment with vendor contracts and final deposition of the Waukesha Data Center.

Conducted and verified a thorough inventory of all physical & virtual hardware, network, storage, and backup equipment- including identifying dependencies and necessary actions to prevent production outages.

Coordinated the change with all external vendors and customers to whitelist new external egress IPs and testing to ensure readiness.

SD-WAN Implementation Project

Due to slowness with applications connected to the Landmark network. I spearheaded efforts to move 36 branches from the current network to a software-defined wide area network (SD-WAN) which improved application speed and reliability.

Additional LCU projects of honorable mention include the following:

Windows 2012 Server Decommission

Associate Directory Retirement

SPF Email Security

Brocade Switch Upgrade

Network Switch Upgrade

IT Disaster Recovery Test 2022

Kohls, Menomonee Falls, WI October 2018 – March 2020

Infrastructure - Project Manager (Contract through Codeworks LLC)

Mainframe Refactor Program ($14M)

Oversight of infrastructure migration projects within a larger program. Led collaborative efforts to move all application code and vendor software from the Mainframe z/OS operating systems to Linux-based alternatives.

Partnered with the following teams to ensure success: Unix, Windows, Oracle & DB2 DBAs, Network, Identity Management, Storage & Virtual, End User Computing, Security, DevOps, and QA/testing.

Drove the execution of server buildouts for 10+ environments -(Dev-3, Stress-3, UAT, QA, Production-2).

Partnered with Kohl’s DBAs/engineers, Deloitte, and IBM vendors to successfully implement DB2 pureScale database. This is the tool that was used to migrate to Kohl’s private cloud from the Mainframe.

Actively led war room efforts with SMEs to innovatively resolve technical issues and mitigate risk throughout the project.

Consistently aligned with stakeholders, program managers, and project SMEs for continual alignment on milestones.

Strategically worked with external vendors and third parties and managed the relationships at the project level.

JOHNSON CONTROLS, INC

Johnson Controls, Inc., Milwaukee, WI July 2012 – October 2017

Global Infrastructure - Project Manager/Business Analyst

ADTI Domain Migration Program ($1.2M)

Managed Active Directory domain migration efforts for 80K+ users, computer objects, and shop floor devices moving from one platform to another. Led a project team of 30+ people. Owned five of the seven workstreams and delivered them successfully.

IPT Deployment ($900K)

Managed the execution of 40+ JCI site conversions throughout the U.S., from the Nortel phone systems to the new Avaya phone systems.

Developed and evangelized best practices around project management, working across teams and orgs to ensure alignment.

Acted as lead site coordinator to identify key requirements, define project scope, and review schedule.

Managed the system development lifecycle process through all stages of implementation from kick-off meetings, assessing site needs coupled with JCI standards, cost targets, etc. to Avaya phone training.

Proactively identified risks and issues on projects leading a team to develop risk management and issue management plans.

Managed user acceptance testing (UAT) planning, documentation, and tester training including UAT completion sign-off.

Led root cause analysis studies and problem resolution issues with the collaboration of the network team, senior leadership, and vendor PM, including network readiness, testing, hardware shipment, and tactical matters.

Collaborated and led cross-functional teams to achieve on-time project completion.

Prepared weekly status reports and provided updates to site contact, project team, and stakeholders.

Acted as the JCI/Adient single point of contact and escalation point for questions or concerns with external vendors and internal partners.

Johnson Controls, Inc., Milwaukee, WI August 2006 – May 2012

GWS Americas Contact Center Program Support Telephony

Acted as a global lead providing local and remote telephony support to Milwaukee (WI), Houston (TX), and Manila (Philippines) 24/7 call centers, agents, and clients.

Developed and maintained trust, confidence, and close relationship with internal/external customers, suppliers, vendors, etc.

Acted as a liaison between JCI and supportive parties/service partners for future projects, maintenance windows, troubleshooting, etc.

Worked very closely with technical teams and designated groups in the development and implementation of telephony-based business solutions.

Configured, installed, and managed Cisco phone applications for call center agents and management teams locally and remotely.

Responsible for communicating to management and all relevant groups current project statuses, concerns, and completions.

Served as a project lead on several tasks and initiatives of varying sizes, being responsible for the coordination and overall project management as needed.

Contributed to the ongoing success of the Program Support Team by documenting telephony methods, procedures, and work instructions.

EDUCATION

Bachelors of Science: UW-Milwaukee 2008-2010, UW-Madison 1998-2000

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