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Customer Service Care Representative

Location:
Oradell, NJ
Posted:
January 07, 2024

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Resume:

Tara Cardinale

Park Ridge, NJ *****

ad2i9y@r.postjobfree.com

+1-201-***-****

Work Experience

Patient Care Representative

AFC Urgent Care - Nanuet, NY

March 2022 to Present

· Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.

· Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.

· Register patients, update patient records, and verify insurance accurately and in a timely manner.

· Follow company procedures related to workers’ compensation and occupational medicine patients.

· Determine, collect and process patient payments.

· Discharge patients accurately and timely efficiently by collecting balances, providing patient documentation, and following discharge procedures.

· Respond promptly to customer needs, provide excellent customer service, and fulfill medical documentation requests.

· Balance daily patient charges (cash, check, credit cards) against system reports.

· Complete closing procedures by preparing closing documentation and submitting required reports. Key Holder

Bath & Body Works - Woodcliff Lake, NJ

May 2021 to February 2022

· Supervised sales associates when assigned as manager on duty.

· FAbility to fostered a customer-focused selling culture.

· Participated in hiring process by screening and scheduling interviews for candidates.

· Lead selling efforts to meet selling goals during scheduled shifts.

· Displayed knowledge of product, company policies and store strategies.

· Performed opening and closing routines including execution of bank deposits, receipt of shipment, and interpreting/disseminating company directive.

· Acteds as manager on duty when scheduled to address customer service, vendor, or maintenance issues.

· Assisedt with floor sets, window changes, and signage changes as directed. Sales Associate

Bath & Body Works - Woodcliff Lake, NJ

October 2020 to May 2021

· Supporteds delivering sales plan through selling effectiveness.

· Meet selling goals/expectations during scheduled shifts.

· Builtd highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail.

· Supported replenishment activities that keep the store full and abundant.

· Assisted with floorsets, window changes, visual presentations, signage placement, etc. as directed. Intake Social Worker

Hackensack Meridian Health - Hackensack, NJ

February 2018 to October 2018

Conducted phone assessments of youth who screen positively for behavioral health concerns in pediatrician's offices.

· Provided guidance and education on behavioral health issues to parents/family members.

· CCare coordinated careion with pediatrician and families.

· Performed cCase consultation with Child Psychiatrist.

· Promotedion treatment of services in coordination with the Clinical Program Manager. Comment by Microsoft Office User: I added “treatment” – is this accurate?

· Participated in interdisciplinary team setting and provide case consultations with team members. Psychiatric Social Worker

New Bridge Medical Center - Paramus, NJ

February 2015 to February 2018

Performed screenings, intake assessments, and consultations for evaluation of individual and family dynamics and treatment needs, including admissions and referrals for services.

· Provided ongoing social work intervention and education to patients, families, and significant others for health-related psychosocial stressors.

· Provided individual, family, and group counseling as well as crisis intervention.

· Participated in interdisciplinary diagnostic and treatment planning conferences and make recommendations regarding the needs of the patient.

· Conducted dDischarge planning.

Clinical Case Manager

Children's Aid and Family Services - Paramus, NJ

November 2013 to February 2015

Facilitated group therapy to adolescents from other Children's Aid and Family Services group homes at the agenciesagency's main office.

· Provide weekly individual, family therapy (if applicable) and group therapy for each child (between ages of 5 to 13) on caseload residing in the group home.

· Provided Trauma focusedTrauma-focused Cognitive Behavioral Therapy in individual and group therapy.

· Attended and complete written reports for quarterly clinics for each child, attended weekly meetings.

· Case Conducted record keeping and documentation for clinical files including developing achievable treatment goals that are achievable.

· Participated in collateral contacts for youngsters on caseload such as school meetings, DCP&P and calls to caregivers, etc. Comment by Microsoft Office User: What is this?

Residential Case Manager

West Bergen Mental Healthcare - Ridgewood, NJ

May 2008 to October 2012

Provided case management services to adult clients with psychiatric disorders living in a group home/ community setting.

· Assisted clients with scheduling medical/psychiatric appointments and attended appointments in order to advocate on the client's behalf.

· Provided clients with support in developing appropriate and independent behavior through group activities, education in daily living skills, and supportive counseling.

· Knowledgeable withAssisted with the administration of psychopharmacological medication.

· Redirected and prompted individual's cllients’ behavior in order to help him them develop appropriate social skills.

Education

Master's in Social Work

New York University School of Social Work

May 2012

Bachelor of Arts in Psychology

Ramapo College of New Jersey

December 2007

Skills

• Microsoft Office (10+ years)

• Retail Sales (3 years)

• Customer Service (10+ years)

• Receptionist (5 years)

• Medical terminology

• Customer service

• Cash handling

• Medical records



Contact this candidate