Tiffaney Thompson

Brooklyn, NY, ***** 347-***-****

ad2i9r@r.postjobfree.com

EDUCATION

Bachelor of Applied Science (B.A.Sc.) - Human Services & Community Justice Aug 2023 - Dec 2025

John Jay College, New York, NY

Associate of Science (A.S.) - Human Services Jan 2018 - Dec 2022

BOROUGH OF MANHATTAN COMMUNITY COLLEGE OF THE CITY UNIVERSITY OF NEW YORK New York, NY, New York, NY

EXPERIENCE

CENTRAL TRANSPORTATION DISPATCH SUPERVISOR Jan 2022 - Present

Jamaica Hospital, Jamaica, NY

Receives calls and obtains pertinent information in order to dispatch medical personnel and equipment to the requesting party in the most efficient and time-sensitive manner possible. Monitors functional transportation activities and communicates information to appropriate personnel.

Responsible for scheduling, assigning work through EPIC, and evaluating the performance of staff. Provide on -the-job training. Maintain established department policies, procedures, objectives, safety, environmental and infection control. Care for and maintain department equipment. Maintain required records and reports as directed. Prioritize requests-changes priority of requests to ensure timely response. Interacts/ communicates with multi-disciplinary areas to ensure efficient patient flow.

PATIENT TRANSPORTATION COORDINATOR Oct 2020 - Mar 2021

Mount Sinai Hospital, New York, NY

Handled multiple calls to address customer inquiries and concerns. Worked with elderly customers to understand needs and provide transportation services. Data entry verified patients insurance via Trizetto & Epaces. Monitored driver completion of required safety training. Assign and dispatch drivers on loads. Communicated delays and early arrivals to management.

OPERATIONS COMMUNICATION SPECIALIST Jan 2017 - Oct 2022

New York City Department of Transportation, 11101, NY

Answer and respond to police emergency calls, accidents, and highway emergencies, via Nextel and radios, Monitor Office of Emergency Management radio systems for emergency notifications such as inclement weather, Traffic light repairs and interacting with various city agencies to keep

An open line of communication during crisis situations.

Emergency Response Operator/Alarm Monitor Jul 2014 - Nov 2016

Veterans Harbor Medical Hospital, Brooklyn, NY

· Answer and respond to VA police emergency calls via ACD and radio. Answer high volume calls for patients within the facilities. Page online physicians at the request of patients. Dispatched physicians to code paging emergencies for crisis, cardiac arrests, etc Data entry

LEAD DISPATCHER Mar 2012 - Dec 2012

Maggie's Para Transit Inc (Para-Transit), Brooklyn, NY

· Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals. Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction Handled two - way radios. Communicated consistently with drivers and passengers to keep an open line of communication. Closely monitored dispatch board to triage and prioritize over numerous daily calls. Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.

DISPATCHER SUPERVISOR Oct 2006 - Mar 2014

Professional Transportation Inc (Para-Transit), Jamaica, NY

Police Radio Repairs Routing Safety

Transportation

·

Maintained meticulous employee records to accurately track attendance and productivity. Supervised team of dispatchers and provided training focused on maximizing overall performance. Managed dispatchers while leading and delegating job assignments, tracking project status, and resolving issues to maximize productivity. Directed all dispatching, routing and tracking of fleet vehicles.

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