Michael Wanjiku Resume.

Over ** years, highly skilled, solutions-focused, accomplished IT and Telecoms professional with extensive experience in troubleshooting, planning, configuring network based and IT infrastructure. Project management skills, consistent, reliable with proven ability to create and deliver solutions tied to business growth, organizational development and systems/network administration. Adept at troubleshooting and resolving hardware, software and end user issues with a passion for learning and adapting to new technology. I use my full range of communication, leadership and technical skills to deliver projects within deadline both when working alone and as part of a larger team. Skills:

• Core Competencies: Data Integrity / Disaster Recovery, Risk Assessment / Impact Analysis, Virtualization & Cloud Technologies, Network and Systems Security, Research and Development, Team and Project Leadership

• Axis Camera and Security Surveillance troubleshooting and installs.

• Active Listening, Communication, Computer, Customer care, Interpersonal and Leadership skills.

Certifications:

• CCNA, 200 – 301 CCNP, ENARSI 300- 410 (Enterprise Advanced Switching & Routing) – Storm- Winds training.

• Certificate in Linux networking & System administration

• Information Technology Infrastructure Library (ITIL)

• Certificate of training in camera and security Surveillance

• HDI Desktop Advanced Support Technician HDI DAST

• Juniper Network Certified Associate, JNCIA- Junos JNO-103 Experience:

FROM FEBRUARY 2021 - DATE.

Technical Support Washington State - State Patrol and DNR. Overseeing the development systems and integrating with other business systems, reviewing, analyzing, developing and modifying systems including encoding, testing, debugging and installing to support application systems.

• Managing the interoperability between Cisco and Juniper Layer 3 Platform, through the use of alarms and ticket systems, individually designed customized scripts, customer notification, and Business Partner escalations.

• Coordinating the agency wide deployment of systems and services as per technical project plans working with vendors, other IT co-workers and key division staff throughout the agency.

• Implementing the agency wide IT solutions that integrate with other state entities and/or ISPs.

• Utilizing project and change management skills to lead strategic business initiatives across multiple teams and business units.

• Providing support to emerging technologies such as: Surveillance cameras, Wireless networks, and Layer 3 switches.

• sharing knowledge with peers, leadership and taking the necessary steps regarding escalations. MARCH 2017 – FEBRUARY 2021

Network Administrator General Communication Inc. Responsible for reviewing, analyzing, developing and modifying applications, Network and Telecommunication devices including encoding business processes, trouble-shooting, testing systems, debugging and technical support for these systems as well as network and monitoring

• Provided online network support to over 100 GCI Business Enterprise, Health and Education institutions customers in the USA. Troubleshooting Firewalls, Routers, Switches, WLC and Surveillance Cameras.

• Ensured proper documentation of processes and procedures, network diagrams and databases in conformance with the organization objectives and information systems

• Maintained the availability, reliability, performance and security of video conferencing and security infrastructure, as well as enterprise IPTV, Video-on-Demand and Webcasting systems, Cisco, Polycom, Google Talk, link, Slack and Microsoft Skype for Business video infrastructure and endpoints.

• Adhered to HIPAA compliance and ITIL standards

SEPTEMBER 2015 – JULY 2016

NOC Security Engineer Safaricom Ltd.

Responsible for trouble-shooting, testing systems at the Network Operation Center. Technical support for Kenya Police Surveillance Network Cameras, network and monitoring and training the system users on the Network Surveillance project

• Implemented, installed, configured and monitored security measures for the protection of computer systems, networks and information network applications on network servers, switches, routers and voice equipment as well as troubleshooting.

• Writing comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement ·

• Supporting the Information Security and Operations teams to investigate potential security violations and report compliance accordingly ·

• Utilized support from technical experts within the organization and third parties as necessary to resolve a problem

• Taking responsibility for handling incidents and following them through completion or escalation. Recorded problems encountered and techniques used to solve for future reference as well as documenting of all incidents reported to the NOC OCTOBER 2008 – AUGUST 2015

Radio Access Network (RAN) Engineer Safaricom Ltd.

• Fault identification, first line fault clearance, fault escalation and follow up;

• Maintained an up-to-date work log with all TT’s detailing fault clearance procedure & remarks;

• Accurately had timely response to customer queries as per SLA.

• Ensured no loss of service due to missed alarms · Ensured all change requests executions were within the stipulated time and proper quality checks were performed after execution.

• Ensured proper Incident management handling and maintained accurate network updates and reporting.

OCTOBER 2007 – JULY 2008

Systems / Network Admin Comtec Services Ltd.

• Recommended, implemented, and monitored best practice security solutions to protect network and data.

• Install, configure, support, and troubleshoot network devices including firewalls, servers, switches, routers, domain controllers, wireless routers and access points, UPS, cabling, etc Education:

KCA University Nairobi, Kenya

• Masters in Data Communication and Networks.

MOI University Eldoret, Kenya

• BSc. Computer Science

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