Case Manager Management

Debbie Griego

San Antonio, TX

************@*****.***

210l8035697

Work Experience

Research and Remediation Analyst

Wells Fargo Bank - San Antonio, TX

December 2020 to April 2021

Responding to customers comp regarding banking products or services, Gather information to determine the appropriate course of action Which could include research Steps to Identify issues or complex transactions. Research product information, terms conditions contracts and resolving complex problems or inquiries.

Take inbound calls to resolve complaints and document compliments. Create cases to track customer feedback In case management system incoming and external calls from clients regarding deposits, assisted with funds transfers, payments, deposits, online banking enrollment and issues, sales, create new deposit accounts for checking and savings, answer general inquiries regarding banking statements, missing funds, payments and or deposits, informed customers of services and features to help them with with a better and stronger financial future

Deposit Services Representative

Bank of America - San Antonio, TX

August 2017 to March 2019

incoming and external calls from clients regarding deposits, assisted with funds transfers, payments, deposits, online banking enrollment and issues, sales, create new deposit accounts for checking and savings, answer general inquiries regarding banking statements, missing funds, payments and or deposits, informed customers of services and features to help them with with a better and stronger financial future.

Tech Support Specialist

Spectrum - San Antonio, TX

August 2015 to August 2017

Handle incoming calls regarding cable service, internet and phone service, assisted customer with trouble shooting service and equipment, sales, set up work orders for techs, educate customer on products and services, payments payment arrangements, connect new service or close service Level II customer Serv reo

Case Manager

MMC - San Antonio, TX

March 2014 to January 2015

Assist customers with inquiries regarding transaction history on their social security benefits monthly deposits. Dispute transactions, account updates, replace lost stolen cards, fraud prevention. Case Manager

The McCann Law Group, LLP - Jacksonville, FL

September 2010 to January 2013

Collect documents, payments, update client weekly, handle any questions or concerns Paid attention to detail as these were time sensitive.

Education

Some College in Business administration

St Philip's College - San Antonio, TX

Skills

• Analytics

• Case Management

• Qualitative Research

• Technical Support

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