Customer Service D C

Location:

Posted:

January 07, 2024

Audrey Williams

Objective

To utilize outstanding customer service skills, to enhance the workplace.

Experience

Oct 2000 – Oct 2022 Howard University Washington D.C.

Special Police Officer

Processed all University incoming calls after hours

Dispatched proper personnel to each call when warranted

Trained new Recruits on Operations and Procedures

Maintained and prioritized all documentation

Completed written reports when warranted

Initiated arrest and complete necessary arrest procedures

Appeared and testified in court when subpoenaed

Provided security presence throughout the Howard University Campus and Community

Generated incident and offense reports

Conducted strategic patrol duties and functions

Jun 1988-Sept 2000 Woodward & Lothrop Washington D.C

Customer Service Assistant

Assisted Customers with Purchases

Team Leader in Customer Care

Jan 1994-May 1988 Gilbert Security Washington D.C

Security Officer

Monitored and Operated Surveillance Cameras

Monitored Entrances and Exits of Site Facility

Implemented training courses for new recruits

Education

1990-1992 Eastern High School Washington D.C

High School Diploma

Reference

References are available upon request