TARITA M. JONES

770-***-**** ad2i6k@r.postjobfree.com

OBJECTIVE

To support the goals of business operations by ensuring exceptional customer services based on over 20 years of experience.

QUALIFICATIONS SUMMARY

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Expertise in resolving escalated customer service issues.

Secured numerous customer achievement awards for delivery of exceptional customer service.

Ability to work closely with multi-cultural team members and other departments to promote the goals of the company.

Proficient with computers and Microsoft Office products, as well as cash registers and adding machines.

PROFESSIONAL EXPERIENCE

March 2011 - December 2022 Comcast/ Xfinity Memphis, TN

Customer Services Rep

Worked in a call center providing service to escalated customers while resolving customer issues with sales, billing problems and complaints.

2008 – 2010 Fulton County Library Systems Alpharetta, GA

Library Associate

Answered customer questions or directed customers to resources that could provide the necessary answers.

2003 -2007 Life University Marrietta, GA

Cafe’ Manager

Successfully lead a team to exceed customer satisfaction scores.

EDUCATION

Flint Norther High School, MI / Diploma

Mott Community College, Flint, MI/ General Studies/ Credits

Baker College, Flint, MI/ Liberal Arts/ Credits

REFERENCES AVAILABLE UPON REQUEST

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