Customer Service Administrative Assistant
Resume:
OBJECTIVE
SHEILA
MIKE
**** ********** ***. ****** ** 75215
********@*****.***
Looking to obtain a position in a professional setting where I will be able to utilize my extensive administrative assistant background while applying my organizational, and communication skills to help the overall efficiency of the company. Very adaptable and dependable employee with the ability to multi-task and excel in different situations.
EXPERIENCE
Customer Service Host Walmart
MARCH 2012 – PRESENT
Work as a shift team lead in assisting customers and internal team members with various needs and customer service requests
Worked in various departments in this fast-paced environment and provided exceptional customer service in any position
Utilization Review and Administrative Support Health Direct Inc.
AUGUST 2008 – MARCH 2011
Assisted medical professionals with submission of Workers Compensation claims
Took calls from claimants and business associates of HDI
I reviewed and processed claims
Contacted medical providers to verify and review claims and CPT codes
Disability Department Representative CIGNA
SEPTEMBER 2007 – MARCH 2011
Assisted claimants and providers with submission of short-term and long-term disability claims
Assisted patients and providers by providing medical information and education
Processed 75-100 claims a day which was above average for my team
Took calls from claimants and business associates of HDI
Entered billing and CPT codes for medical service from different doctors and medical facilities
Business Clerk Nation Health Administrator
JANUARY 2000 – SEPTEMBER 2007
Evaluated applications for acceptance, rejection, modification or referral in accordance with long-term underwriting guidelines to determine the correct plan requirements
Conserved policies that were in danger of lapsing
Answered calls from agenda and clients regarding policies and benefits
Acted as a liaison between the agent and the third party carrier
Assisted the administrative team as needed by doing data entry, document scanning, issuing policies, etc.
Administrative Assistant General American Insurance
JULY 1996 – JULY 1999
Responsible for handling all Accounts Payable
Ordered death certificates as needed
Responded to all incoming correspondence
Answered all customer service questions
Administrative Assistant Southwestern Life Insurance
FEBRUARY 1982 – JANUARY 1994
Served as the assistant to the underwriters
Processed insurance applications
Answered customer service questions and responded to email and mail correspondences
Ordered medical records and MIB
SKILLS
Excellent communications skills
10 key by touch, typing speed 55wpm
Various claim processing experience
Proficient with Microsoft Office
Administrative experience
Ability to multitask and work under pressure
EDUCATION
General Studies El Centro College
2010 – 2011
High School Diploma James Madison High School
1977 - 1981
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