MELANIE BLACKBURN

PATIENT CONCIERGE

PROFILE

Experience in customer service including greeting customers, creating a comfortable experience for them, receiving information from them, guiding them through the needed process and helping them have a positive experience. Job Title, Company Name; City, State

owner/ manager of a small service business. Anne’s country club for pets, Oklahoma City Oklahoma.

Job Title, Company Name; City, State

Customer relations. Customers were often apprehensive upon arriving to leave their pet. I put them at ease, listened to any concerns and explained how their pet would be cared for.

There was often many activities just beyond the greeting area . I maintained a calm environment and focused on the needs of each customer. It was my responsibility to maintain the cleanliness and order of the reception area, answer the phone, make appointments and suggestions for services using the industry software. I also checked out customers, received payment, returned any belongings and make future reservations.

EDUCATION

Med ( master of education ) University of Texas at Austin. Bachelor of Science in Education) University of Oklahoma SKILLS

Ability to create a soothing environment. Ability to multitask. Work well with various people, work well with co workers, follow directions, learn new . Melanie Blackburn ad2i4i@r.postjobfree.com. 405-***-****

6108 NW 152nd St. Edmond Oklahoma, 73013