Customer Service Human Resources

Arismendy Jerez

**-** **** ******, *********, NY 11385 ● 347-***-**** ● *********.*****@*****.***

Summary

Food industry professional and current culinary student with a background in quick service food and retail operations. Customer service focused with experienced in accurately taking customer orders, providing prompt and friendly service and supporting customer retention and loyalty. Success in working in collaborative environments to drive business and sales goal with the ability to work with leadership to optimize workflow and operations.

Restaurant Operations

Plan Food preparation

Customer Service

Inventory Management

Cash Handing

Team Collaborations

Supervising FOH and kitchen staff

NYC Food Handlers Certificate

Education

Institute of Culinary Education, New York, NY May 2022 - Current

Diploma, Career Culinary Arts (anticipated winter 2023)

Baruch College September 2003 - September 2005

Associates Degree, Human Resources

Experience

Mi Bella Dama Restaurant, Brooklyn, NY July 2007 – Current

Manager/Bartender/Chef

Coach, counsel, supervise, and when necessary, disciplining staff.

Develop, implement, and enforce systems, policies, procedures, and productivity standards by clearly communicating expectations.

Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.

Recruiting and training new FOH and BOH staff members

Set and manage budgets.

Menu planning and development

Welcome customers, reading and listening to guests to determine beverage preferences, making recommendations, and taking drink orders.

Setting up the kitchen with cooking utensils and equipment, like knives, pans and food scales.

The Palm Steakhouse, New York, NY June- 2006-June 2007

Busboy/Server

Ensured tables were clean, tidy and set when guests arrived.

Presented menus, took orders and promptly served food and beverages.

Supported coworkers by completing any necessary task or requests.

Familiarized guests with menu and daily specials.

Memorized details of daily specials, seasonal menu items and options.

El Viejo Yayo Restaurant March-1998 - May 2006

Server/Counterman

Responsible for ensuring an enjoyable dining experience by providing excellent and timely service.

Took orders, delivered food and beverages and made menu recommendation.

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