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Twin Falls Customer Experience

Location:
Twin Falls, ID, 83301
Salary:
20/hr
Posted:
January 07, 2024

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Resume:

Maggie Amador

Dedicated and Versatile Professional with a Passion for Team Collaboration and Customer Experience Excellence

Twin Falls, ID 83301

ad2i44@r.postjobfree.com

+1-208-***-****

• Dedicated employee

• Passionate about learning skills to improve performance

• Enjoys working with others

• Engages with employees and customers to ensure that everyone has a great experience and can’t wait to return.

Willing to relocate to: Twin Falls, ID

Authorized to work in the US for any employer

Work Experience

Store Manager

Jan's Hallmark - Huntsville, AL

December 2022 to September 2023

• Hiring and training an engaging staff that sparks repeat customers

• Implementing company initiatives

• Develop and maintain compelling product displays

• Ensure racks are fully stocked

• Greet and direct customers

• Answer customers’ questions about specific products/services

• Cross-sell products

• Manage returns of merchandise

• Inform customers about new products and special offers

• Stay up to date with new products/services

Budtender

Thrive Cannabis Marketplace - Jackpot, NV

August 2022 to October 2022

One of the most rewarding jobs ever due to the amount of clients telling how much it improves their lives.

• Greeting customers with both a smile and adherence to the legal requirements in the state of Nevada.

• Staying up to date with different varieties of products and what the effects and side effects would be.

• Listening, understanding and communicating with advice on what they need.

• Making sure they leave knowing how it works and what to expect.

• Cashiering duties, cleaving duties etc.

Nails Technician

Nails by Maggie May - Twin Falls, ID

April 2014 to October 2022

Full service licensed nail technician/artist. Specialist in the following:

• Acrylic

• gemstone work

• 3-D nail art

• encapsulation

• hand drawn designs

• Gel polish application & removal

• lashing by lash box La

• hand tied hair extensions by babe extensions

Owner/Operator

Studio M Salon - Twin Falls, ID

January 2014 to October 2022

Full service salon & beauty retail.

• Maintain license from the State of Idaho

• Leasing space to professionals

• Retail ordering, merchandising & sales

• Accounts payable & receivable

• Adherence to the state guidelines for sanitation and health codes Upon retirement from the beauty service industry in 2022, the salon was sold. Retail Sales Manager

Macy's - Twin Falls, ID

February 2010 to April 2014

Originally hired at Macy’s in the HR/Cash office.

• became a floor manager favorite

• advanced to team lead on the sales floor.

• 4 years while working for Macy’s the training allowed for experience in every aspect of the sales floor

• Final position, retail manager IA, WW & Jr’s department.

• Managing over 100 employees at indirectly and around 20-45 directly depending on the season. Education

Bachelor's degree in Graphic Design

Full Sail University - Florida

July 2021 to Present

Skills

• Graphic Design

• Adobe Creative Suite

• Retail Management (10+ years)

• Adobe InDesign

• Layout Design

• Adobe Illustrator (10+ years)

• Logo Design

• Photography (10+ years)

• Cash Handling (10+ years)

• Store Management Experience

• Marketing (10+ years)

• Branding (10+ years)

• Payroll

• Sales Management (10+ years)

• Merchandising

• Pricing

• Adobe Photoshop

• Management

• Planograms

• Web Design

• Supervising Experience (10+ years)

• Profit & Loss (10+ years)

• Illustration

• Adobe Acrobat (10+ years)

• Email Marketing (10+ years)

• Typography

• Social Media Management

• Nail Care

• Video Editing

• WordPress

• Video Production

• Digital Marketing

• Adobe After Effects

Certifications and Licenses

Cannabis establishment

Driver's License

September 2023 to September 2027

Non-CDL Class C

September 2023 to September 2027

Assessments

Sales skills — Proficient

November 2023

Influencing and negotiating with customers

Full results: Proficient

Retail customer service — Proficient

September 2023

Responding to customer situations in a retail setting Full results: Proficient

Work style: Reliability — Proficient

November 2023

Tendency to be reliable, dependable, and accountable at work Full results: Proficient

Management & leadership skills: Impact & influence — Proficient November 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient September 2023

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Customer focus & orientation — Proficient

December 2023

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Proficient

November 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Data entry: Attention to detail — Proficient

November 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Customer service — Proficient

December 2023

Identifying and resolving common customer issues

Full results: Proficient

Verbal communication — Proficient

November 2023

Speaking clearly, correctly, and concisely

Full results: Proficient

Work style: Reliability — Proficient

November 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work style: Professionalism — Proficient

November 2023

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Delivery driver — Proficient

November 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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