Twin Falls Customer Experience
Resume:
Maggie Amador
Dedicated and Versatile Professional with a Passion for Team Collaboration and Customer Experience Excellence
Twin Falls, ID 83301
*********@*****.***
• Dedicated employee
• Passionate about learning skills to improve performance
• Enjoys working with others
• Engages with employees and customers to ensure that everyone has a great experience and can’t wait to return.
Willing to relocate to: Twin Falls, ID
Authorized to work in the US for any employer
Work Experience
Store Manager
Jan's Hallmark - Huntsville, AL
December 2022 to September 2023
• Hiring and training an engaging staff that sparks repeat customers
• Implementing company initiatives
• Develop and maintain compelling product displays
• Ensure racks are fully stocked
• Greet and direct customers
• Answer customers’ questions about specific products/services
• Cross-sell products
• Manage returns of merchandise
• Inform customers about new products and special offers
• Stay up to date with new products/services
Budtender
Thrive Cannabis Marketplace - Jackpot, NV
August 2022 to October 2022
One of the most rewarding jobs ever due to the amount of clients telling how much it improves their lives.
• Greeting customers with both a smile and adherence to the legal requirements in the state of Nevada.
• Staying up to date with different varieties of products and what the effects and side effects would be.
• Listening, understanding and communicating with advice on what they need.
• Making sure they leave knowing how it works and what to expect.
• Cashiering duties, cleaving duties etc.
Nails Technician
Nails by Maggie May - Twin Falls, ID
April 2014 to October 2022
Full service licensed nail technician/artist. Specialist in the following:
• Acrylic
• gemstone work
• 3-D nail art
• encapsulation
• hand drawn designs
• Gel polish application & removal
• lashing by lash box La
• hand tied hair extensions by babe extensions
Owner/Operator
Studio M Salon - Twin Falls, ID
January 2014 to October 2022
Full service salon & beauty retail.
• Maintain license from the State of Idaho
• Leasing space to professionals
• Retail ordering, merchandising & sales
• Accounts payable & receivable
• Adherence to the state guidelines for sanitation and health codes Upon retirement from the beauty service industry in 2022, the salon was sold. Retail Sales Manager
Macy's - Twin Falls, ID
February 2010 to April 2014
Originally hired at Macy’s in the HR/Cash office.
• became a floor manager favorite
• advanced to team lead on the sales floor.
• 4 years while working for Macy’s the training allowed for experience in every aspect of the sales floor
• Final position, retail manager IA, WW & Jr’s department.
• Managing over 100 employees at indirectly and around 20-45 directly depending on the season. Education
Bachelor's degree in Graphic Design
Full Sail University - Florida
July 2021 to Present
Skills
• Graphic Design
• Adobe Creative Suite
• Retail Management (10+ years)
• Adobe InDesign
• Layout Design
• Adobe Illustrator (10+ years)
• Logo Design
• Photography (10+ years)
• Cash Handling (10+ years)
• Store Management Experience
• Marketing (10+ years)
• Branding (10+ years)
• Payroll
• Sales Management (10+ years)
• Merchandising
• Pricing
• Adobe Photoshop
• Management
• Planograms
• Web Design
• Supervising Experience (10+ years)
• Profit & Loss (10+ years)
• Illustration
• Adobe Acrobat (10+ years)
• Email Marketing (10+ years)
• Typography
• Social Media Management
• Nail Care
• Video Editing
• WordPress
• Video Production
• Digital Marketing
• Adobe After Effects
Certifications and Licenses
Cannabis establishment
Driver's License
September 2023 to September 2027
Non-CDL Class C
September 2023 to September 2027
Assessments
Sales skills — Proficient
November 2023
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
September 2023
Responding to customer situations in a retail setting Full results: Proficient
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient November 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer focus & orientation — Proficient
December 2023
Responding to customer situations with sensitivity Full results: Proficient
Attention to detail — Proficient
November 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Data entry: Attention to detail — Proficient
November 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
December 2023
Identifying and resolving common customer issues
Full results: Proficient
Verbal communication — Proficient
November 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Professionalism — Proficient
November 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
November 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate