Customer Sevices advocate

Jennifer Brooks

Scotia, New York *****

Email: *********@*****.*** PH: 518-***-****

I am a nurse that acquired extensive qualifications and skills in various clinical and group home settings and recently graduating with a bachelor’s in healthcare management and associate in health science. Nursing has provided me with a set of skills for close observations that required detailed documentation and charting, coordinating care, including tracking patient health records and appointments. Paying Close attention to detail while providing internal audits to be sure the facility is within compliance of regulations, policies, and procedures has allowed for my team to often reach its goals and state requirements I would often partner with medical directors and providers, case managers and social workers regarding the care and diagnosis of patients to effectively provide quality care and develop ideas and initiatives with our stakeholders to improve efficiency. While engaging I am compassionate and empathetic. I possess leadership skill including the ability to think critically, problem solve and communicate with my team and execute a plan efficiently.

EDUCATIONAL BACKGROUND

Degree-Bachelors in Healthcare Management

Excelsior College, Albany, New York 12203 - (2023)

Degree – Health Science Associates

Excelsior College, Albany, New York 12203 - (2021)

Diploma-Practical Nursing

Capitol Regional Vocational Technical Institute, Albany, NY 12205-(2003)

Certifications

License Practical Nursing (#276034-01)

CPR/AED Certified-American Heart Association

Infection Control-Provider #: IC179 Advantage Edge Elearning

SKILLS

Record keeping

Delegating Task-Prioritizing

Organization

Adaptability

Teamwork

Time management

Computer Programs-Microsoft Office 365(Sharepoint, Excel, PowerPoint, Smartsheet)

PRACTICAL EXPERIENCE

Performed internal audits at the facilities and New York State rules and regulations within Supervise staff on shift which includes, training staff, tracking their required certifications. While partnering with medical directors to coordinate plans.

Coordinate meetings and presenting information via PowerPoint presentation in person and virtually.

Aided project proposals within a collaboration.

Hired, trained and fired employees (Talent Acquisition)

PROFESSIONAL EMPLOYMENT

Customer Service Representative FIDELIS CARE/CENTENE CORPORATIONS Latham, New York

2020-Present.

Duties: Managed Care health insurance, assisting inbound/outbound call for members with their health benefits, claims, prior authorizations, any concerns, or issues they may encounter with their insurance, assist with Special Projects.

Medical Receptionist/LPN office nurse ALZHEIMER’S RESEARCH CENTER, Albany, New York

2019-2020.

Duties: Partner with physicians and other clinical staff to obtain important information for the care of our patients, assist with CPT/DX coding for billing. Obtain prior approvals, fill prescriptions, triage phone calls. Review charts, verify benefit eligibility, file important documents.

Resident Service Supervisor ATRIA SENIOR ASSISTED LIVING, Slingerlands, New York

2018-2020

Duties: Supervise wellness program/medication program, Audit policies & procedures are within state regulations. Kronos Train/educate staff. assist with scheduling, and call out phone, medication admin when staff is short.

LPN Medication/Clinic Nurse SCHENECTADY COUNTY CORRECTION FACILITY, Schenectady, NY

2018-2018

Duties: Apply treatments; administer medications as well as injections, Nursing observation and ensure the safety and health of patient. EMR’s

LPN Coordinator/Supervisor LIVING RESOURCES CORPORATION, Albany, New York

2007-2016

Duties: Assist individuals with Intellectual Disabilities, audit internally, I Attended medical appointments, partner with medical director and providers to renew physician orders, assist with care plans, apply treatments and medications as well as track appointments & immunizations, medical supply inventory, complete EMR’s/EHRs, train direct care staff to provide proper care. Provide direct care and assist with active treatment when needed. Charting and documentation.

LPN Medication/Clinic Nurse CONIFER PARK REHABILITATION INSTITUTION Schenectady, NY 2016-2018

Duties: Apply treatments; administer medications as well as injections, Nursing observation and ensure the safety and health of patient

Private Duty Nurse EMED NY, Troy, New York-Self Employed

2013-2014

Duties: Monitor vitals, administer medications, documentation, home care as well if needed, maintaining a clean and safe environment, G-tube care, Trach care and equipment maintenance

References Upon Request

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