Customer Service Rep

MONTASIA DAWSON

Wilmer, Tx ***** 469-***-**** *********@*****.***

OBJECTIVE

A goal oriented professional with extensive customer service experience in the retail, and healthcare. Ready to always learn something new and take constructive criticism very well, team player, also don't mind anyone else leading.

EXPERIENCE

Wingstop May 2021- March 2022

Cashier, Certified Trainer, Manager in training

• Training new associates

• Managing the kitchen

• Assist customers

• Opening the store with manager

BCBSM (Remotely) April 2022- December 2022

Healthcare, Customer Service Rep

• Answer inbound calls

• Assist members with policy

• Quote benefits

• Take payments on policy

PfsWEB (Remotely) January 2023 – September -2023

Beauty Advisor, Customer Service Rep

• Answer inbound calls

• Assist with creating new orders

• Track orders, issue refunds, replace orders

• Satisfy customer needs

EDUCATION

Townview Magnet Center School of Education and Social Services High school Diploma

Class of 2021

2

SKILL SUMMARY

• Productivity and Performance

• Customer Service

• Leadership skills

• Time Management

• Organizational skills

• Cash Handling skills

• Computer/Typing skills

• Sales specialist

• Accuracy and Attention to Detail

• Customer Experience Management

• Decision Making and Critical Thinking

• Effective Communications

• Problem Solving

Contact this candidate