Mathias Tavares

ad2i36@r.postjobfree.com 775-***-**** Las Vegas, NV

SUMMARY

Seasoned Security Professional with 8 years of experience, including roles as Assistant Security Supervisor and Transportation Security Officer. Expertise in patrolling, securing properties, and managing security personnel. Proven skills in incident reporting, passenger and baggage screening, and maintaining order and efficiency. Seeking role as Security Supervisor.

WORK EXPERIENCE

Hilton Grand Vacations Las Vegas, NV

Assistant Security Supervisor Aug 2022 - Nov 2023

• Conducted regular patrols and implemented security measures to safeguard property.

• Authored comprehensive incident and emergency reports, contributing to effective response strategies.

• Managed team responsibilities including timesheet tracking and supervising officer training, ensuring operational efficiency.

Anthem Blue Cross BlueShield Las Vegas, NV

Customer Service Representative Oct 2020 - Apr 2021

• Managed and accurately processed customer data entry tasks, ensuring seamless integration of information into the system.

• Oversaw online order handling and credit card transactions, improving transaction efficiency.

• Effectively responded to and resolved client complaints and inquiries, providing timely policy and service information, thereby enhancing customer satisfaction levels. Concentrix Las Vegas, NV

Customer Service Representative Jan 2020 - Oct 2020

• Coordinated client appointments, enhancing operational efficiency.

• Executed customer service surveys, contributing to the improvement of service quality.

• Furnished comprehensive policy and service information to customers, while maintaining a professional demeanor to address inquiries and concerns.

Gamestop Las Vegas, NV

Guest Associate Oct 2019 - Jan 2020

• Provided comprehensive product knowledge and customer service via phone and in-person interactions, effectively addressing customer inquiries and complaints.

• Skillfully processed customer orders and transactions, ensuring accuracy and promptness.

• Actively promoted and upsold additional products or services, enhancing overall sales performance. H&R Block Pahrump, NV

Tax Preparer (Seasonal) Oct 2016 - May 2017

• Computed and rectified tax discrepancies utilizing personal computers, ensuring accurate entries according to form instructions and tax tables.

• Assisted in the preparation of a range of tax returns, from simple to complex, for individuals and small businesses, demonstrating keen attention to detail and understanding of tax preparation fees based on return complexity and processing time.

Transportation Security Administration Honolulu, HI Transportation Security Officer (TSO) Jan 2008 - Jul 2012

• Ensured public safety by tracking security breaches and coordinating with relevant authorities for timely apprehension.

• Facilitated smooth and efficient passenger flow at screening checkpoints, utilizing explosive detection and chemical swab systems for luggage inspections.

• Conducted meticulous ticket verifications and heightened security checks, including pat-downs and hand-held wand searches, for passengers with special handling needs or randomly identified for additional screening. EDUCATION

Waianae High School

High school or equivalent, Computer Science

Wai‘anae, HI

Jun 2003

CERTIFICATIONS

CPR Certified

Security Guard None

SKILLS

WPM 70 • MS Word • Excel • Spreadsheet • Security • Patrol and Surveillance • Knowledge of Security Protocols and Procedures • First Aid and CPR Certified • Detail Oriented • Problem Solving Skills • Excellent Communication Skills

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