Abel M. Jorquera

**** ******** ***

Bronx, NY ***69

Cell: 203-***-****

EXPERIENCE:

Yale New Haven Health, New Haven CT 10/2014 - Present

Sr. Manager Imaging Technology

Directs all activities of the Imaging Information Systems Group including implementation, support and Disaster Recovery. Supervises 14 direct staff throughout all 4 hospitals and hundreds of Diagnostic and Ambulatory sites for all Radiology modalities

Plans, directs, and supervises the technical support team for Radiation Oncology technologies for YNHHS guiding the efforts of physics staff, vendor personnel and departmental end-users

Provides project leadership and day to day management of personnel and budgets for defined clinical

imaging initiatives.

Ensures the effective coordination of efforts among staff supervised and various departments supported by

the Imaging Information Systems Group.

Ensures staff training, development and engagement to ensure staff are properly prepared for assignments and resources are fully optimized to ensure the work is completed efficiently and with minimum error.

Works collaboratively with ITS technical teams and other application teams, including Epic, to optimize usability and system availability.

Assists in the development of long and short range business plans and goals for areas of responsibility, nursing the alignment of clinical goals, ITS goals and Clinical Imaging Team.

Provides leadership in the engagement of new vendor assessments working collaboratively with the Director to shape evaluation and selection processes.

Coordinates support involvement of vendors to ensure vendor input and engagement is optimized in the support of YNHHS Imaging technologies.

Supports the coordination of the departments Information Systems Disaster Recovery Plan with the Information Technology Department.

Conducts timely orientation and annual performance reviews on assigned staff; counsels and develops performance improvement plans as required.

Leads by example, successfully demonstrating the personal attributes defined in the Yale New Haven Health System Core Success Factors.

Actively participates in and supports the development, mentoring and coaching of staff.

Greenwich Hospital, Greenwich CT 8/2005 – 10/2011

Director of Technology

Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, software, and hospital applications at Greenwich Hospital.

Provide expertise and support during systems upgrades, installations, conversions and file maintenance

Oversee systems development and enhancement and the integration of new systems with existing systems.

Responsible for the procurement of software and computer equipment for Greenwich Hospital

Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review.

Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge

Provided IT leadership, vision and direction.

Work with Managers to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.

Planned, directed, managed and controlled the IT hardware, software, financial and human resources required to support executive and medical staff.

Planned and managed the implementation and support of Greenwich Hospital’s related clinical, educational and business applications.

Manage and support enterprise HP Storage Area Network and related fiber switches.

Manage Data Center operations

Manage and implemented enterprise KVM solution

Participated in construction committees as the Greenwich Hospital IT representative.

Communicate regularly with executive management and all users of information services and systems.

Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies.

Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.

Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades

Oversee provision of end-user services, including help desk and technical support services.

Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.

Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

Manage servers, security solutions, network hardware and equipment.

Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

Support Greenwich Hospital’s overall mission and follow all standards, policies, procedures, and confidentiality guidelines.

Greenwich Hospital, Greenwich CT 2/2003 – 5/8/2005

PACS/CVIS Administrator

Primary responsibility for all PACS/CVIS and RIS infrastructure and application environments. This includes, but is not limited to, the server architecture, SAN, and application environment utilized by Greenwich Hospital Radiology/Cardiology Department and the entire clinical community.

Coordinate the development and installation of all Diagnostic Radiology/Cardiology Information Systems using appropriate project management methodology. This includes the development of long and short term project plans to ensure that project deliverables are met in a timely fashion.

Evaluates and advises on Radiology and Cardiology Information Systems software and hardware selection.

Works directly with MIS to develop the appropriate integrations with all other clinical information systems including integration with the clinical community's varied computing environments.

Manage, build and support Windows Server OS including, but not limited to, Active Directory

Architecture, Microsoft Cluster Services (MSCS), Microsoft Message Queuing (MSMQ), Windows Load

balancing (WLB), etc.

Develop documentation regarding all Radiology and Cardiology Information Systems including training guides, installation instructions, down time and other application policies and procedures.

Support Diagnostic Radiology/Cardiology Information Systems through a problem management and change control process methodology, including the installation of new releases, modification/maintenance to existing production systems and problem determination and resolution.

Support and maintained the Diagnostic Radiology/Cardiology SAN environment including hardware,

software and firmware updates.

Design and implement expansion of Diagnostic Radiology/Cardiology SAN environment, including implementation of hardware and forecasting future storage needs.

Manage the entire Radiology and Cardiology computing community, including adherence to hospital wide security initiatives to provide a secure computing environment, application of all software updates within this environment, as well as maintenance and implementation of new and existing PC technologies.

Provide application and infrastructure support for the user community. Advise on hardware and software platforms and provide project management services for installation of new information

Technologies within these departments.

Support Diagnostic Radiology Network Technicians by providing detailed support documentation for Diagnostic Radiologic applications, installation instructions for new or updated software, and

hands–on training when necessary.

Maintains 24x7 on-call schedule to support the entire clinical community with Diagnostic Radiology application issues.

Presents Diagnostic Radiology/Cardiology application features and enhancements to the entire user community including radiologist, technologists, nurses and clinicians.

Communicates clearly and effectively within multi-disciplinary project teams including MIS, physician, and administrative leadership regarding the status of project, problems and enhancements.

Work with Radiologists, Cardiologists, coordinators and department managers to analyze and establish efficient workflow processes throughout the Radiology/Cardiology Department. This includes analysis of current departmental workflow and development of new workflow processes taking advantage of current or new Information technologies.

Administer and support Digital Dictation system for Diagnostic Radiology, including system connectivity, system integration, upgrades and evaluation of system effectiveness for future needs.

Assists Vendors of digital DR equipment with connectivity and integration into DR Information Systems and its ancillary computing environment.

Supports teleradiology needs of department under direction of DR Information Systems Administrator.

Greenwich Hospital, Greenwich CT 8/2001 –2/2003

Enterprise Imaging Engineer

Manage the enterprise medical records McKesson Imaging system

McKesson-HBOC Pathways Image Manager & Image Engine, Electronic Patient Folder, and Electronic Department Folder applications, and associated COLD and HL7 interfaces.

Microsoft Windows 2003 Server operating systems, SQL Database Servers version(s) 6.5/7.0/2000/2005 (including Transact-SQL, ANSI-SQL, Stored Procedures, Triggers, Transaction Logs, Devices, Standard and Trusted Security, Dump Procedures).

Assists in the continual advancement of facility Optical Imaging technology to include operations and support, infrastructure/network design and management, security, internal technical support, systems analysis and administration, systems database management, programming, scalability, and overall performance. Follows all technical standards and procedures across the organization and enterprise, and tends to the daily priorities and high-level issues. Insure sufficient systems capacity for organizational needs.

Maintains all system related equipment and services related to the Optical Imaging project(s). Work to insure a 99% environment uptime and the proper coordination in the installation, testing, optimization, documentation, upgrades, troubleshooting, training, and customer support of the hospital’s Optical Imaging services and associated LAN and WAN environment(s).

Performs daily, weekly, monthly, quarterly and annual preventative maintenance in accordance with department and vendor documentation, noting all out of normal results and taking swift and appropriate action for remedy the found anomalies(s).

Regularly monitors system function and performance. Performs appropriate system “tweaks” and fine tuning to optimize system application, service and network performance.

Contributes to the productivity and efficient operation of the department through skills transfer, continued professional growth and self-education of new technologies

Metropolitan Hospital Center, New York, N.Y. 1/1999 – 5/8/2001

Associate Director – MIS Network Operations

Responsible for planning and executing Computer Room and Micro-Support operations and managing five area managers and 30 staff managers and operators.

Manage the daily operations of Morrisania D&TC and all the affiliate offsite clinics.

Assisted HHC cooperate office and Bell Atlantic in the installation and implementation of the HHC/ Wide

Area Network.

Project Leader for the upgrade of the HHC/ WAN Frame Relay to ATM technology.

Manage the completion of the LAN infrastructure consisting of the installation of the Fiber Optic backbone, CAT5 cable and CISCO equipment in the telecommunication closets through the Generations + network.

Implemented HDS/Ultiview a network base system throughout the Generations + Network.

Project Leader for Y2K upgrades of mainframe, servers and personal computers.

Project leader on the implementation of the Picture Archiving System (PACS) for Radiology department throughout the Generations + Network.

Project leader for the installation of the PACS Local Area Network.

Developed and implemented cross-training of computer Operators and Micro-Support personnel to

integrate personal computer support within computer operations.

Coordinate the upgrade of the various network systems throughout the Generations + Network consisting of the Nurse Scheduling and Patient Acuity System (ANSOS), Health Data System (HDM), Tracking Management System (TMS), Physician Credentialing System (CACTUS), On-line Medicaid Applications (Mede America/PCAP), Anatomic Pathology System (COPATH), Mediware/Surgiware Information System (OR System), Share Medical System (SMS), SMS/LAN22, Interactive Outpatient Pharmacy System, Intellus chart tracking system, Smartalk Automated Patient Tracking System, Radiology system (RIS), Human Resources System, HDS/Ultiview System, etc.

Manage the CISCO switch upgrade from switch 10 technology to 10/100 mgs technology.

Assisted HHC in the implementation of Internet Access through out the Generations + Network.

Project Manager for the consolidation of the Payroll, Accounts Payable, Human Resources departments and various ancillary services throughout the network

Developed hospital wide network interconnectivity of more than 2,500 personal computers and 25 CISCO switches with SMS system, HDS/Ultiview, HDM, TMS, RIS, LAN22, OTPS, IBM systems.

Developed in-house training program for SMS, HDS/Ultiview and Personal Computers.

Manage budget for MIS network Operations ( 3,000,000.00) and other funds provided by

administration and state agencies.

Serve on Administrator-On Duty Program.

Metropolitan Hospital Center New York, N.Y.

Sr. Management Consultant – Director of Operations & Microsupport 6/98 – 1/99

Manage the daily operation of the Hospital’s computer systems and run all peripheral equipment,

terminals, printers, tape drives, modems and telecommunication lines.

Assure proper processing and transmission of periodic batches, Day End processing, system back up, system start-up and shutdown procedures.

Project leader of the expansion of the hospital’s financial system SMS to include additional 100 devices.

Responsible for the Installation of the WAN for the various off-site clinics throughout the Generations + Network.

Developed report distribution procedures for operations staff.

Developed Pharmacy system manual.

Assist with system update, technical installation of new computer networks.

Prepare monthly schedule for operations staff.

Developed training session for operation staff.

Maintained accurate purchased order for daily supplies.

Helped in project planning of system expansion

Security liaison for Corporate Office mainframe systems.

Metropolitan Hospital Center New York, N.Y.

Management Scheduling & Control – Director of Operations 9/93 – 6/98

Operate the Hospital’s computer systems and run all peripheral equipment, terminals, printers, tape drives, modems and telecommunication lines.

Assure proper processing and transmission of periodic batches, Day End processing, system back up, system start-up and shutdown procedures.

Assist to expand SMS system to include additional 35 devices.

Developed report distribution procedures for operations staff.

Developed Pharmacy system manual.

Assist with system update, technical installation of new computer networks.

Prepare schedule for operations staff.

Train all operations staff.

Helped in project planning of system expansion.

EDUCATION:

Monroe College Yonkers, N.Y.

Associates Degree in Computer Science January - 1993

New Horizons New York, N.Y.

Network Essentials Diploma November 1999

Administering NT 4.0 Diploma November 1999

Fuji Synapse Training January 2003

Dale Carnegie Graduate September 2010

ITIL Certification August 2012

COMPUTER SKILLS:

Hardware: HP EVA Storage Area Network hardware such as fiber switches and Array controllers (including management tools such as SMA, Network View, EBS, etc.), and numerous other hardware devices such as HP servers DL320, DL360, DL380, C7000 Class Blade Enclosure, PC’s, Laptop’s, MAC,s, Thin clients, Printers, Blackberry, Ipad’s/Iphone’s, HP MSL4048/6000 tape and VLS9000 libraries, Avocent KVM Switches, Hyland VNA, NettApp

Applications: BES administrator, Citrix Presentation Server, SQL 2005, What’s Up Gold, HP DataProtector backup Solution, HP Commanview EVA, VMWare 3.5/4I, as well as, misc. clinical/healthcare applications and systems, Fuji Synapse PACS, Fuji-CV Cardiology imaging system, McKesson Horizon Patient Folder EMR, Meditech and EPIC, MIPACs, Visage PAcs, MergePACS, Zeisforum, MOSAIQ Oncology, Varian Aria/ Eclipse.MS Office as well as clinical/healthcare applications and systems

O/S: Microsoft Windows 2008/ 2012/ 2016/ 2019, Windows XP/7/10, lite MAC OS

.

Networking: Ethernet 100\1000 BaseX, TCP/IP; installation of NIC cards, hubs, cabling; configure WINNT: DHCP servers, NT Routers, Cisco switches, WINS and RAS servers, configuration of SNA client software and TCP/IP sub netting.

Printing: Setup and installed network printers and local printers

Languages: Lite SQL 2014/2016,2017, 2019

AWARDS / HONORS:

Computer Science Department award, for outstanding academic achievement.

President’s list - 1991- 1993

Student of the month - October 1992, for outstanding academic average.

Networking Essentials certificate 1999.

Administering NT 4.0 certificate 1999.

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