Customer Service Representative
Resume:
Monique Martin
Mobile, AL *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Buy and Bill Coordinator
Urology Associates of Mobile, PA - Mobile, AL
August 2023 to Present
Verify benefit coverage for Oncology medications. Discuss benefit coverage with patients once verified with the insurance companies. Obtain prior authorizations for medications if required by insurance. Make note of insurance coverage in the patients chart. Run weekly medication reports as well as order medications for upcoming appointments. Disperse medication to lab technicians and nurses when needed. Apply for grants if available to assist with covering the cost medications. Schedule appointments for next visit when needed.
Care Access Associate Lead
USA Medical Center - Mobile, AL
September 2019 to Present
Attend weekly huddles and bi-weekly meetings with staff as well as management, verify insurance, schedule appointments for new and existing patients, check patients in and out of appointments as well as accepting and processing co-pays, post and submit daily deposits/receipts to accounting, contact patients with appointment reminders, send triage messages to the designated nurse when necessary as well as obtaining insurance referrals by phone and fax, create encounters as well as activate lab orders for phlebotomist
Billing Insurance Clerk 1
Clark Personnel Service - Mobile, AL
July 2019 to September 2019
Answering phone calls in a professional manner, send messages to the appropriate individuals, verify insurance, scan medical records, schedule appointments for new and existing patients, also obtain insurance referrals via phone or fax, check patients in and out of appointments as well as accepting and processing co-pays, post and submit daily deposits/receipts to accounting Collections Representative
Armstrong and Associates - Mobile, AL
December 2018 to March 2019
Make collection efforts toward owed past due medical bills, submit medical bills to the appropriate department when necessary if able to have medical bills paid out and closed with other alternative methods
Administrative Assistant
Flexicrew Staffing - Mobile, AL
March 2018 to March 2018
Answering multi-line phone system directing calls to the appropriate person as well as taking messages, scan in received files to appropriate person, administer drug screens, perform other necessary tasks needed
Customer Service Representative
Auto Injury Solutions - Daphne, AL
May 2017 to February 2018
Assist clients on status of medical bills in relation to auto accidents, submit medical bills for reprocessing when needed
Customer Service Representative
Alorica - Saraland, AL
November 2012 to February 2017
Assist customer with billing inquiries, make account changes when requested, process payments, process phone orders for new devices being added to existing accounts as an upgrade, troubleshoot devices when necessary
Education
None in Nursing
Faulkner University - Mobile, AL
October 2016 to January 2018
None in General Studies
Bishop State Community College - Mobile, AL
August 2009 to January 2010
Skills
• Collections
• Organizational Skills
• Billing
• Call Center
• Receptionist
• Computer Skills
• Insurance Verification
• Medical Scheduling
• Medical Records
• Hospital Experience
• Toddler Care
• Medical Billing
• Medical office experience
• EMR systems
• Filing
• HIPAA
• Revenue cycle management
• Cash handling
• Clerical Experience
Certifications and Licenses
TWIC
February 2018 to February 2023
Driver's License
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