Account Manager Customer Relations

Carie finn Wiser, MBA

Accomplished in working within a team and independently. Developed skills with a

hands on and proactive style. Excellent time management, conflict resolution,

decision making, planning and relationship building skills. Proficiency in growing

a professional network. Collaborative and strategic account manager and leader

with an extensive background in customer relations. Event Planner at a National

Executive level. A reputation for being creative, optimistic, fun, adaptable and

thorough with the ability to communicate clearly and effectively while utilizing

strong business practices.

EXPERIENCE

Verizon, Pittsburgh PA — Account Manager

10/2006 - Present

-Drive brand awareness.

-Secure high-value accounts through consultative selling.

-train and coach new employees and Team Leader of 20+ representatives.

-Work offline chats to assist reps with complex account issues.

-Assist reps in reducing handling time for ability to increase the amount

of calls taken to generate higher amounts of revenue.

- Special operations team working spyder report and cross-function work.

-Organize and implement blended thoughts and ideas to create monthly

digital newsletters emailed to the entire organization.

PNC Bank, Pittsburgh PA - Deposit Services Check Encoder

4/2006 - 10/2006

-Perform check encoding.

-Provide a high rate of accuracy.

-Validate others work for accuracy and quality assurance.

Land Options, Pittsburgh PA - Policy Quality Controller

1/2005 - 4/2006

-Oversee and perform in processing of all title papers.

-Update quality control standards to meet compliance requirements.

National Slovak Society/NSS LIFE, McMurray PA- Fraternal

Coordinator/ Director of Membership Activities

8/1998 -1/2005

-Creation and preparation of all reports & minutes for the Board of

Directors. Develop Databases for all client information.

-Prepare and follow through for plans on the national convention, golf

outings & banquets for approximately 500 member attendance.

-Work directly with the National President and all Executive Mgmt.

- Began career as the receptionist progressed to Executive admin.

Assistant to becoming the head of the Frat. Activities Department.

609 McCoy Road

McKees Rocks, PA 15136

412-***-****

*****.*.*****@*****.***

SKILLS

-Relationship Management.

-Process Improvement

-Active Listening

-Adaptable/Curious/Optimistic

-Leadership

-Conflict Resolution

-Time Management

-Account and Team

Management

-Strategic Planning

-Team Training/Coaching

-Data Analysis

-Google Workspace

-Canval

-Microsoft Suite

-Ecrm

- Thin Client

CERTIFICATION

Lean Six Sigma Black Belt -

Simplilearn, Krishna Kumar

Certificate Code: 2666152

EDUCATION

Point Park University, 201

Wood St. Pittsburgh PA 15222

Masters in Business

Administration - 12/2010

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