Customer Service Representative

ANIJAH STREATER

Birmingham, AL *****

+1-205-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written

communication, active listening and analytical problem-solving skills. Enhances

customer experiences by employing service-oriented behaviors, understanding

customer desires, ad providing customized solutions to build loyalty.

SKILLS

¢ Customer Service * Quality Assurance

¢ Technical Troubleshooting ¢ Complaint Resolution

« Account Management ¢ Data Entry

¢ Written and Oral Communication ¢ System Documentation

Work History

05/2022 to 09/2022 Call Center Representative

Wells Fargo

¢ Enhanced customer satisfaction by efficiently addressing and resolving inquiries

in a timely manner.

¢ Managed high call volumes while providing exceptional customer support and

maintaining professional composure.

¢ Provided personalized assistance to clients, fostering strong relationships and

promoting brand loyalty.

¢ Identified opportunities for upselling products or services, resulting in increased

revenue generation for the company.

01/2019 to 12/2019 Debt Collector

PORTFOLIO RECOVERY ASSOC

¢ Improved debt recovery rates by implementing effective negotiation strategies and

maintaining professionalism in challenging situations.

¢ Streamlined collection processes, optimizing efficiency through automation and

prioritization of high-risk accounts.

¢ Exceeded performance targets for successful debt recoveries, contributing to

company"s overall financial stability.

¢ Maintained detailed records of all collection activities, ensuring accuracy and

timely reporting to management and clients.

02/2018 to 01/2019 Paraprofessional

Deer Valley Unified School District

¢ Enhanced student support by delivering one-on-one and small group assistance in

various subjects.

¢ Collaborated with teachers to develop and implement individualized education

plans for students with special needs.

¢ Improved classroom management by assisting teachers with behavioral

interventions and monitoring student progress.

¢ Fostered a positive learning environment by establishing strong rapport with

students, parents, and faculty members.

EDUCATION

05/2019 High School Diploma

Fairfield High Preparatory School - Fairfield, AL

¢ Extracurricular Activities:

¢ Childhood development

¢ Early Education

¢ Business 101

Willing to relocate: Anywhere

Contact this candidate