Teller

MC

MAITE CASTILLO

**************@*****.*** 786-***-**** Miami, US 33194

Efficient Office Assistant with 2 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.2 Reliable General Office Assistant skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Kiwanis Club of Little Havana Miami, FL

General Office Assistant

11/2021 - Current

Customer-focused General Office Assistant with a positive attitude. Proven track record in delivering exceptional customer service. Efficient in office management and adept at fostering a welcoming atmosphere. Strong communication skills and a proactive approach to problem-solving. Committed to maintaining professionalism and contributing to a positive work environment.

Amerant Bank Doral, FL

Banking Specialist Teller

05/2015 - 08/2021

Provided customer service and support to clients regarding banking products and services.

All teller duties including check cashing, cash

transactions,deposits,withdrawals.

Prepare specialized tasks such as preparing cashiers checks,cash advances. Prepare incoming and outcoming shipments to ensure branch vault stays within the limits. Answer telephones, assist and direct callers to proper bank personal.

Floater Teller assisting helping other branches that are short in staff. Resolve customer problems and follow up to ensure customers expectations are met.

Provide quality customer service to all current and prospective customers as measured by bank service standards.

US Century Bank Coral Ga, FL

Head Teller

05/2009 - 05/2015

Ensure the entire branch staff is trained and follows policies and procedures, opening within the guidelines code of conduct. Coach tellers to cross sell products while customers conduct transaction and ensure they make referrals to Bankers.

Responsible for operational controls, including legal, corporate and regulatory procedures to ensure the safety and security of customer and bank assets.

show initiative, empathy and proactivity to prevent and handle problems with clients while assisting other tellers as well. Ocean Bank Miami, FL

Senior Teller

05/1992 - 01/2009

All teller duties including cashing checks, cash transactions, deposits and withdrawals.

Prepare and process local or international deposits that arrive by mail or courier.

Summary

Experience

Perform specialized task such as preparing cashiers checks, personal money orders, travelers checks and cash advances.

Prepared incoming and outgoing shipments to ensure the branch vault stays with its limits. Answer telephones, assist and direct callers to proper bank personnel.

Perform vault duties as assigned and assist with opening and closing vault. La Salle High School Miami,FL

High School Diploma

Document Scanning

Supply Restocking

Customer Service

Data Entry

Advance Microsoft Office ( Word, Excel, Outlook,Power Point)

Bookkeeping

Data Entry

Cash Handling

Banking

Microsoft Excel, Microsoft Outlook

Accounting

English

Spanish

Microsoft Word

Computer Literacy

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

Education and Training

Skills

Languages

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