Adams Gboyega-Dixon

Chicago, IL 773-***-**** ad2hwj@r.postjobfree.com LinkedIn: https://rb.gy/qbhdqj PROFESSIONAL SUMMARY

• A highly motivated Computer Science student, seeking an internship/job experience for development and growth, possessing strong problem-solving skills, collaborative teamwork abilities, excellent time management, and a deep appreciation for cultural diversity fostered by growing up in both the United States and Nigeria. SKILLS

• Python Java C Databases Microsoft Office Suite WORK EXPERIENCE

Jabbar Tech – Technology Help Desk April 2022 present

• Provide timely and efficient technical support to Jabbar tech’s clients and employees.

• Troubleshoot hardware and software issues, offering solutions or escalating problems as needed. - Install, configure, and maintain computer systems, software, and peripheral devices.

• Collaborate with other IT professionals to resolve complex technical issues.

• Conduct regular system updates and ensure antivirus software is up to date.

• Assist in the onboarding process for new employees, setting up workstations and user accounts.

• Monitor and manage the IT ticketing system to track and address reported issues.

• Offer remote assistance and guidance to users experiencing technical difficulties.

• Maintain a knowledge base of common issues and solutions to streamline support processes.

• Provide training and documentation to empower users to troubleshoot basic problems independently.

• Stay informed about the latest technology trends and updates to enhance support capabilities.

• Collaborate with external vendors for hardware and software procurement and support.

• Implement and enforce IT security policies to safeguard company data and systems. Banana Republic, Chicago, IL – Salesperson Sept 2019 to Sept 2020

• Displayed merchandise by arranging it in appealing ways to boost sales.

• Listened to clients and introduced solutions to satisfy business and personal needs.

• Worked to build relationships with customers and built potential for additional sales.

• Approached browsing customers to initiate conversations to determine buying preferences. TUNDAMS – Assistant Store Manager Feb 2015 to Jan 2016

• Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.

• Walked through store areas to identify and proactively resolve issues negatively impacting operations.

• Responded to customer concerns, working with the manager to raise customer satisfaction ratings significantly. EDUCATION

National Louis University– Bachelor of Science in Computer and Information Systems Expected June. 2024

• Academic Projects:

Text-Based Video Game: Wrote a text-based adventure video game in Python which had 50 players. The video game had over 300 lines of code. Demonstrated skill in programming languages such as Python transforming conceptual game ideas into functional code to produce an exciting and participatory gaming experience. Conducted extensive testing, including functional and user testing, and participated in debugging sessions to discover and address issues, resulting in a polished and bug-free gaming experience. Actively sought and incorporated peer and teacher feedback into the development cycle, iterating on game features and mechanics to improve overall playability and user happiness.

Mobile App Development: Developed a mobile app as part of a comprehensive school project, demonstrating practical competence in application design, development, and deployment. Orchestrated project timelines, milestones, and deliverables, ensuring the successful and timely completion of the mobile app, and demonstrated adaptability by taking charge of difficulties and coming up with creative solutions during the development process, demonstrating problem-solving abilities in a fast-paced project setting.

• Relevant Coursework:

Programming: Python, Java, C

Computer Science: Data Structures, Computational Technology Writing, Data Mining. Johnson College Prep, Chicago, IL – High School Diploma June 2018

• GPA: 3.8/4.0; Honor Society, Soccer, and Track team LEADERSHIP & ACTIVITIES

Braven, National Louis University – Fellow Spring 2019 to Fall 2020

• Fellow of a professional program tailored towards providing comprehensive leadership guidance, fostering networking abilities, establishing professional relationships, and developing essential technical and soft skills necessary for career advancement.

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