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Social Media Customer Service

Location:
Kigali, Rwanda
Posted:
January 06, 2024

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Resume:

Eric NDAYISABA

Rwanda KG ** Street, Kigali +250*********

ad2hsf@r.postjobfree.com linkedIn

SUMMARY

Experienced in marketing research and customer service, adept at content creation, social media marketing, and possess strong adaptability and analytical skills. Eager to leverage this diverse skill set to drive impactful strategies and deliver measurable results in a dynamic team environment. EDUCATIONAL BACKGROUND

African Leadership University- Kigali, Rwanda. January 2022- December 2024 Bs. in Entrepreneurial Leadership

Relevant coursework: critical thinking, Communication for impact, system thinking and gap analysis. Complex problem solving, Design thinking and Human Centered Design, marketing research, digital marketing. PROFESSIONAL WORK EXPERIENCE

Marketing intern September 2023 - December 2023

Rwanda Development Board, Kigali

● Conducted market research and competitive analysis, enabling the company to make informed decisions, and identify new opportunities to target and attract customers.

● Assisted in crafting engaging and relevant content that resonates with the target audience, which supports marketing campaigns, enhancing brand visibility and customer engagement.

● Monitored and analyzed the performance of marketing campaigns using various analytics tools, resulting in valuable data insights into comapagin effectiveness and audience engagement. Social media and community manager January 2020- November 2021 Prison Fellowship Rwanda, Kigali.

● Actively engaged with the community, responded to comments and messages which led to a strong rapport with the audience, fostering trust, loyalty, and positive brand image.

● Crafted appealing and relevant material that resonated with the community, resulting in increased user engagement and traffic to the company's social media platforms.

● Monitored community trends, analyzed metrics, and derived valuable insights to refine social media strategy, optimize content, and effectively address community needs. EXTRACURRICULAR ACTIVITIES

I am currently volunteering in the marketing department at ALU, and enrolled in different courses offered by coursera. (google certified social media and digital marketing, and project management). SKILLS

● Strategic Planning

● Attention to Detail

● Time Management

●Communication Skills

● adaptability.

● Strategic thinking

● Calendar managment

● Teamwork

● Content Development

● Photography

INTERESTS

● Content creation ● Digital amrkeing ●Communication LANGUAGES

● English Working

Professional

●French - Conversational

●Kiswahili- Working

Professional.

●Kinyarwanda - Native.



Contact this candidate