Customer Service Representative
Resume:
Monique lee
DeKalb, IL, *****, US
*************@*****.***
I am looking to Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people. Authorized to work in the US for any employer
Work Experience
Patient Service Representative
Northwestern Medicine - DeKalb, IL
November 2022 to Present
greet and check-in patients, get patient information, collect payments, verify insurance, assist with necessary paperwork, and fulfill other customer service or administrative duties.
Customer Service Representative
Community Choice Financial - Indianapolis, IN
September 2021 to September 2022
Debt collections, underwriting, check verification/cashing, sales, Strong Data entry, call center, 150 calls per day and payday loans.
Security Officer/public Safety
Allied security/northshore hospital - Chicago, IL
September 2018 to November 2020
Secure hospital floors,use of radio and radio codes, concierge, dispatch, Data entry, greet and engage with patients visitors and employees.
Associate Trainer/Team Lead
panera bread - Chicago, IL
May 2015 to September 2018
Responsibilities
Cashier, expidite, food line, waitress,boh and training new associates Skills Used
Customer service
Food service license
Team Lead
Customer service representative
Restaurant Lead
little ceasars - Chicago, IL
August 2014 to May 2015
Responsibilities cashier,stock,train employees post schedules great customer service applied. Cook County Jail, Food Line Supervisor
Cbm premiere management food services - Chicago, IL November 2012 to August 2014
Supervise inmates while on food line
• Make sure all food is properly portioned
• Complete daily duties that are assigned
• Keep a clean sanitized environment
• Walk up and down food line make sure inmates are doing their job
• Take hourly temperatures on food
Dispatcher/Customer Service
CMK Trucking Company - Chicago, IL
February 2011 to November 2012
Daily dispatching
• Use of Microsoft word pro.
• Record all transactions
Education
Associate in Science
Post University
Present
Gage park highschool - Chicago, IL, US
2006 to 2010
Skills
• Computer literate,customer service
• Security
• Hospital Experience
• Front Desk
• Typing
• Cash Handling
• Phone Etiquette
• English
• Loss Prevention
• Customer Service (7 years)
• Writing Skills
• Office Administration
• Surveillance
• Communication Skills
• Data Entry
• Computer skills
• Dispatching
• Financial services
• Medical collection
• Sales
• Underwriting
• Inside sales (5 years)
• Retail sales
• Analysis skills
• Leadership
• Banking
• Restaurant experience
• Customer support
• Windows
• Tax experience
• Live chat
• E-commerce
• Patient monitoring
• Documentation review
• Help desk
• Continuous improvement
• Google Docs
• Time management
• Administrative experience
• HIPAA
• Clerical experience
• Medical records
• Hospitality
• Machine learning
• Remote access software
• Workday
• Research
• Presentation skills
• Telemarketing
• Social media management
• Pricing
• Fraud
• Microsoft Outlook
• Operating Systems
• Computer Networking
• Technical Support
• Fraud
• Guest services
• Negotiation
• Software troubleshooting
• Data collection
Certifications and Licenses
PERC Card
Armed Security License
Food Handler Certification
CPI Certification
Guard Card
Contact this candidate