Chiranjeeth Rai

Address:

A ***, Kirthi Solitaire,

Circuit Road,

Udupi- 576101,

Karnataka

India

Phone: +919*********

Email:

ad2hr9@r.postjobfree.com

Hotel Management graduate with an industry experience of 7 years encompassing managerial job nature, having acquired strong multi-tasking and time bound work ethic. My skillset enables me to handle a diverse portfolio of managerial affairs and facility management.

Guest Service Associate- Norwegian Cruise Line, Miami, USA April 2016- Nov 2019 and Nov 2021 -July31

Professional Summary

Professional Experience

Employed as Guest Service Associate, handling varied functions pertaining to guest services on board cruise ships.

• Arranged accommodations and dining services to guests.

• Compiled customer feedback and recommended service delivery improvements to management.

• Applied highly effective selling skills while properly engaging and presenting solutions to customers.

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

• Developed highly empathetic client relationships.

• Trained new personnel regarding company operations, policies and services.

• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

• Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.

• Scheduled reservations and managed seating arrangements.

• Handled customer complaints with poise and grace, immediately resolving issues through immediate

acknowledgment and commitment to service.

Senior Manager Direct Channel Exide Life Insurance Oct 2020 to Oct 2021

Generate customer leads through various activities. Meet with directly clients and customers.

. Drive Business Target.

. Ensure Self Sourcing Targets are achieved.

. Business Reporting, MIS on sales call, Lead Utilization and conversion are tracked, maintained and reviewed on daily basis. Achieved STAR of the Month JULY 2021, TOP 20 STAR of the Month In Pan INDIA

Top Business Generator in the Region for the month of JULY, AUGUST SEPTEMBER 2021

Date of Birth: 20/06/1990

Linguistic abilities: English, Hindi, Kannada and Tulu Interests: Music, fitness

Bachelor’s degree in Hotel Management,

Sarosh Institute of Hotel Management, Nitte University Mangalore, Karnataka state

India

• Developed an internal budget to monitor and reduce expenditure.

• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

• Supported marketing programs and campaigns with content and messaging to drive demand.

• Coordinated with organizational laterals to fulfill project plan for prioritized initiatives.

Personal Information

Educational Qualification

As a Service Associate, I was empowered with managing daily operations of a restaurant, bar and lounge at ITC- Gardenia, Bengaluru as a member of a core team. Developed managerial, time management and communication skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.

• Draw plans, organize and control operations of the restaurant, lounge and bar.

• Monitor operations, ensure full-fledged preparedness of all units at the restaurant and bar.

• Prepare daily job reports of operation.

• Train and guide subordinates.

• Calculated billings.

Trainee Captain- ITC Limited, Bengaluru, India

Aug 2012- Sep 2015

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