LAILA CLARK

Brooklyn, NY 571-***-**** ad2hp9@r.postjobfree.com

EDUCATION

New York University, Tandon School of Engineering, New York, NY August 2021- Present

Bachelor of Science, Social Entrepreneurship

EXPERIENCE

Server/ Hostess/ To-Go, Tequila Grande, Vienna, VA May 2018 – December 2020

● Managed front-of-house operations including hosting, serving, and handling to-go orders ensuring customer satisfaction

● Developed a performance-based ranking system for employees, fostering a culture of dedication and high-achievement

● Maintained flexibility and composure in high-pressure situations, ensuring seamless service during peak hours and special events

Server/ Bartender, Mama Tigre, Oakton, VA

July 2020 – February 2021

● Managed the dual responsibility of serving and bartending, delivering exceptional dining and drinking experience to guests

● Learned mixology techniques and entry-level drink preparation

● Excelled in fast-paced environments, efficiently handling high-volume orders with precision FOH Manager, Caribbean Plate, Falls Church, VA

February 2021 – August 2021

● Oversaw the entire front-of-house operations, providing exceptional leadership

● Managed staff scheduling, payroll, and performance evaluations

● Oversaw inventory management for front-of-house supplies, maintaining optimal stock levels and budget control

FOH Staff, Otis, Brooklyn, NY

October 2021 – July 2022

● Delivered Exceptional customer service as a key member of the front-of-house team, ensuring guests’ dining experience were memorable and enjoyable

● Managed reservations and seating arrangements, accommodating guests preferences and maximizing dining room capacity

● Participated in team meetings and training sessions, staying updated on menu changes, restaurant policies, and service techniques

COMPUTER SKILLS

Experience with POS systems, CRM systems, contactless ordering and payment systems, waitlist management systems, Toast, Oracle, Yelp, Doordash, etc.