Tech Support Supervisor

VERIZON WIRELESS, Greenville, SC

**/**** - **/****

My progression while at Verizon. Start to finish : Telesales, Customer service. Customer service pro, Tech support, Tier 2 tech, Nrb team, Tech support Supervisor. Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange

Managed, trained, and evaluated 10 to 15 person tech team. Liaised with component vendors to properly operate and maintain telecommunications equipment

Recommended and proposed new and advanced equipment and techniques based on performance capabilities, limitations and cost

ACCOUNT SPECIALIST

FORD CREDIT, Greenville, SC

10/2006 - 10/2008

Liaised with sales, marketing and customer service teams to support smooth account management operations

Observed financial transaction laws and regulations for full accounts compliance Negotiated contract terms and conditions for productive customer and supplier accounts Delivered accurate billing and timely payments across high-volume client accounts Squad leader

U.S. Army, Fort Drum, NY

02/1997 - 02/2005

Managed, trained, and evaluated, a 12 man Mortar team. Top gunner award in basic training.

Brigade Top gunner award 4 years running.

Cybersecurity

Bachelor's Degree

Wgu, Salt Lake city, UT

Ongoing education. 2nd year.

Computer Electronics

Vocational School Certificate

Comptia, Greenville, SC

Comptia A+ and Network + certificates.

JERRY MERRITT

Pelzer, SC

Phone: 864-***-****

Email: ad2hok@r.postjobfree.com

Employment History

Education History

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