KAREN E. DeCAIRISH

*** ******* **** **** ******* GA 30228 678-***-**** ad2hn4@r.postjobfree.com

PROFILE

High-energy, results-oriented professional with over 10 years experience in Auto Adjusting,Total Loss and Property Adjusting. Excellent track record of significantly enhancing company operations and bottom line results. Define requirements aligned with strategic plans developed by senior management. Initiate partner relationships with staff to deliver quality customer service.

KEY STRENGTHS & EXPERTISE

•Auto and Property Adjusting. Intermediate user of Microsoft Office Applications (Mitchelle, Word, Excel & PowerPoint)

PROFESSIONAL EXPERIENCE

Alacrity Solutions / State Farm, Auto Adjuster, Total Loss Adjuster, Complex and Property Adjuster (2013-2023)

• Handle inbound calls and give excellent decision-making skills to review information

• Resolve claims by reviewing state laws, policy, endorsements and issue payments

• Provide a remarkable customer experience

• Communicating a remarkable customer experience

• Working in a collaborative team environment while meeting quality standards’’

• Being accountable to their team, their work and their schedule

Sam’s Club, Member Champion/Supervisor, Lithonia GA (2010-2013)

• Teach, train and motivate employees to promote the Company’s products and services.

Organizing sales, marketing events, Process memberships, upgrades, and credit accounts.

LawnCut Landscape Management, Operations Manager, Lithonia GA (1999-2010))

• On-site supervision of over 25 installation and irrigation crew members and heavy equipment while communicating project objectives between company’s staff and general contractors.

• Oversees completed projects to maintain a high level of quality and efficiency.

• Network and market new landscape construction projects.

• Assist with the daily schedules and material needs associated with associates.

Develop and submit monthly reports on commercial landscape applications to DOT.

Enterprise-Rent-A-Car, Assistant Manager, Tucker, GA (1996-1999)

• Successfully organized, trained and motivated new associates to reach corporate goals.

• Analyzed all reports, maintained fleet control and reviewed accounts payable/receivable.

• Successfully hired and managed employees in retail sales.

• Negotiated rates for Enterprise-Rent-A-Car which increased 85% of insurance rentals.

EDUCATION

B.A. Management, Coppin State University, Baltimore, MD

Licensing: Georgia (Home State) (Alabama, Arkansas, Florida, Indiana, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Montana, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, South Carolina Appraiser, Taxas, Utah, Washington, West Virginia and Wyoming)

Certifications: State Farm Auto Certification, State Farm Estimatics Certification, State Farm Policy Certification & NFIP Adjuster Claims Presentation

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