Ashley Thomas

Customer Service/Data Entry Clerk

N Hollywood, CA

ad2hn1@r.postjobfree.com

818-***-****

I'm a hard worker with a nat for details,I can handle tasks with capabilities of being a leader as well as following the lead.I have proficient office skills and I'm computer literate.I do well with customers,as well as giving excellent customer service.

Authorized to work in the US for any employer

Work Experience

Recruiter

Q-Insights Inc. - Van Nuys, CA

January 2017 to Present

I had to recruit possible prospects to do paid focus groups as well as customer service and data entry. Customer Service/Data Entry Clerk

Audiotel Leasing Inc

March 2008 to May 2009

• I go above and beyond to resolve any issues and build a rapport with the customer to earn continuous business.

• Answered and solved inquiries about the customer's bills,customer service.

• Assisted the human resources department,data entry and answered a multi-lined call center. Cashier

Staples

January 2007 to May 2007

Worked on the POS,customer service and my till was percise with accuracy. Tour Guide/Customer Service

Monarch Grand Vacations

February 2004 to July 2006

Presented information for timeshare ownership in the form of a 90mintue presentation. Cashier

Pavilions Grocery Store

August 2003 to January 2004

Fast, punctual, accurate friendly customer service that leaves an memorable impression. Education

G.E.D

N.Hollywood High School

Los Angeles Valley College

Skills

Excel (4 years), Microsoft Office (4 years), MS OFFICE (4 years), Word (4 years), Human Resource (1 year), CSR (6 years), Customer Service (10+ years), Call Center (4 years), Customer Care (6 years), Customer Support (4 years), Bilingual

Links

http://ad2hn1@r.postjobfree.com

Assessments

Customer Focus & Orientation Skills — Proficient

December 2018

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/voe2dpbf0ep7xlwm Customer Service Skills — Proficient

December 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/skzecwteqthmgnqf Verbal Communication — Familiar

December 2018

Measures a candidate's ability to effectively convey information when speaking. Full results: https://share.indeedassessments.com/share_assignment/jtdqhhimgjm2eb8 Written Communication — Familiar

February 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: https://share.indeedassessments.com/share_assignment/le-rcadadccm-vv6 Customer Focus & Orientation — Proficient

August 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/roj5rgpwtdrrc4ec Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Word, Excel and basic computer skills, Microsoft Office, Word and 10key

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